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Locked (WIP) NBN Digital Article Archive (WIP)

Discussion in 'The NBN' started by FibreFTW, Jul 24, 2017.

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  1. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Welcome to the NBN Article Archive
    In this topic you will find digital archive of story's, news and media reports made on the world wide web on the National Broadband Network
    Over time archive articles will be posted in here for you to enjoy, even after the non-archived version of the article or story is no where to be found.
    Due to the amount of articles out there this will likely never 100% be completed
    But the Article Archive team will do their best to archive as many NBN stories and articles as possible.

    Below you will find some archived articles (Table to be added)
    The list below contains the date the article was published, the address to it, it's name and a short paragraph preview of it
    To View the archive article in it's full format, click on the name of the story which will take you to the archive link of the article on the site it was published on.
    The Age Australia: Telstra will axe copper network (Published 19th November 2003)
    "Telstra will replace its century-old copper wire phone network with new technology within the next 15 years, saying the ageing lines are now at "five minutes to midnight".
    Telstra executives revealed the problem at a Senate inquiry into broadband services on Wednesday - the same day the company was forced to apologise again for problems with its BigPond email service.

    In an email sent to customers late on Wednesday night, Telstra said the most recent email problems had to do with balancing the load on the system, rather than its actual capacity.
    "The BigPond team would like to apologise for some intermittent email problems you may have experienced this week," Telstra said."

    ABC News: NBN alternative: Is Australia's copper network fit for purpose? (Published 19th September 2013)
    "In the world of political and media misinformation that is the NBN, an important issue, that hasn't been fully addressed, is "How fit for purpose is Australia's copper network?" This seemingly mundane and tedious question directly affects tens of billions of dollars in government spending. How?

    The bulk of the Coalition's NBN alternative policy uses the existing copper network to get the internet to your home or office - a system called Fibre-to-the-Node (FTTN). It aims to do this in order to follow the broadband upgrade path in other countries - where incumbent Telcos (foreign equivalents of Telstra) are upgrading their copper networks to 'sweat the last ounce of value' from them before the inevitable switch to Fibre-to-the-Home (the system that Labor has jumped straight to).
    "BRISBANE, Australia — Fed up with Australian internet speeds that trail those in most of the developed world, Morgan Jaffit turned to a more reliable method of data transfer: the postal system.

    Hundreds of thousands of people from around the world have downloaded Hand of Fate, an action video game made by his studio in Brisbane, Defiant Development. But when Defiant worked with an audio designer in Melbourne, more than 1,000 miles away, Mr. Jaffit knew it would be quicker to send a hard drive by road than to upload the files, which could take several days

    Australian Financial Review: How Australia bungled its $49 billion broadband internet rollout (Published 12th May 2017)
    "Fed up with Australian internet speeds that trail those in most of the developed world, Morgan Jaffit turned to a more reliable method of data transfer: the postal system.

    Hundreds of thousands of people from around the world have downloaded Hand of Fate, an action video game made by his studio in Brisbane, Defiant Development. But when Defiant worked with an audio designer in Melbourne, more than 1600 kilometres away, Mr Jaffit knew it would be quicker to send a hard drive by road than to upload the files, which could take several days."

    Blaryney Chronicle: Four months without phone or broadband as NBN fault victims abandoned (Published 10th July 2017)

    Australia's broken NBN dispute resolution process is cutting off homes for months, trapping owners in bureaucratic limbo where no-one will take responsibility for reconnecting their services.

    One such homeowner is Optus customer Scott Moffat, who was left with no home phone or broadband connection for four months after he moved back into his Malvern East home on March 1, following an extensive home renovation.

    During Moffat's renovation the street was declared ready For service by NBN. This meant when Moffat moved back into the house Optus was not permitted to reconnect the previous Optus cable service, due to cease sale regulations which forbid telcos from offering their old internet services to homes which are declared NBN-ready."

    ITWire: Rebuild of NBN inevitable, say Patton and IA (Published 11th July 2017)
    "Internet Australia chief Laurie Patton has repeated his previous assertions that when the rollout of the national broadband network is completed in 2020, much of it will need to be rebuilt because it will be out of date.
    According to Patton, a constant critic of the NBN and the company building the network — NBN Co — a raft of surveys have confirmed what everyone knows:- “we’re increasingly unhappy about the rollout of a technically inferior NBN”.

    “NBN Co has effectively admitted what Internet Australia has been telling the government for some time now. When the rollout is completed in 2020 much of it will need to be rebuilt because it will be out of date,” Patton says

    InnovationAus: The not so rosy micro-node rollout (Published 12th July 2017)
    Labor is making political bacon from an admission by NBN Co that almost all of the 1423 micro-nodes planted on the NBN so far to help boost network speeds were not in service as of the end of June.

    Micro-nodes are smaller versions of the large, green node cabinets that make the ‘N” in the FTTN, the technology that was introduced when then Communications Minister Malcolm Turnbull rewrote the network plan to use large amounts of existing Telstra copper in the NBN rollout, rather than the former Labor government’s mainly fibre to the premise (FttP) plan

    ABC News: NBN warning: ACCC warns telcos to deliver on promised internet speeds (Published July 20th 2017)
    "The competition watchdog has warned Australia's largest four telcos they could find themselves in court for failing to deliver on their NBN speed promises.

    Telstra, Optus, TPG and Vocus have been singled out by Australian Competition and Consumer Commission chairman Rod Sims for potential legal action by the end of the year if they are found to have misled consumers."

    FinFeed: Loading… why Australia’s internet speeds are lagging behind (Published 20th July 2017)
    "If you thought your internet connection was terrible – well, you may not be imagining it.
    Akamai’s State of Internet report, which ranks every country’s internet speed, placed Australia 50th in the world.

    The quarterly report, released last month, ranks countries based on several tests. These include peak internet speed, average internet speed and overall internet speed change.
    Australia performed poorly across the board, particularly against other Asia/Pacific nations.

    When breaking down average mbps, Australia (11.1mbps) lost out to neighbour New Zealand (14.7mbps) – and fell well behind region leader South Korea (28.6mbps).
    To put this in perspective, an ultra HD video on Netflix requires around 25mbps to enable uninterrupted streaming.

    Australia performs even worse in average peak Mbps, which explores the fastest internet speed recorded or achievable in any given country.
    Australia’s paltry 55.6mbps average peak speed ranks 12th in the Asia/Pacific region – despite a 27% increase since last year."

    Australian Financial Review: NBN complaints? We're getting what we voted for (Published 21st July 2017)
    "It is probably of some surprise to Communications Minister Mitch Fifield that sentiment is suddenly turning so pointedly against the Coalition-flavoured national broadband network.

    The minister did the media rounds this month to trumpet the fact the plan to connect the nation to high-speed broadband is halfway through, arriving for his interviews with the air of a man who feels he is fulfilling his remit to the letter.

    There are now about 5.7 million premises in Australia able to connect to the NBN, and about 2.4 million people have signed up, Mr Fifield said the network will be 75 per cent built by mid-2018, and will be finished by 2020. By the government's own narrow definition of success it is in clover, it promised to get the network built quicker than Labor, and it is ... but it is finally being made to realise that this is not enough."

    TheAdvocate: National Broadband Network rollout hearings coming to Tasmania (Published July 23rd 2017)

    "The success of the National Broadband Network will be put under a microscope this week as a federal government committee investigates its rollout.

    Starting on Monday, a federal Joint Standing Committee will bring together Tasmanian businesses, councils, community members, unions, and healthcare providers to share their own NBN experiences.

    The hearings will be held across the state, travelling to Hobart, Launceston, and Burnie to hear from stakeholders."

    The Australian: Telcos refuse to guarantee NBN speed (Published 24th July 2017)
    "None of the nation’s major telcos will guarantee that customers will experience super-fast internet under the National Broadband Network, or even that they will deliver the same speed packages being sold to them by the agency in charge of the $49 billion project.

    NBN Co, a wholesaler, sells a range of monthly connection packages to the telcos of 12 megabits per second, 25Mbps, and super-fast connections of 50Mbps and 100Mbps.".

    Gizmodo Australia: Lobby Group Tells NBN: Get Rid Of FTTN Already (Published 24th July 2017)
    NBN needs to ditch copper-based Fibre to the Node, says lobby group Internet Australia, saying it is "essential for Australia's economic and social development" to abandon the technology in favour of Fibre to the distribution point.

    And no, it says, it's not too late. Internet Australia has been shouting the virtues of FTTd over FTTN for more than a year now.

    Going full fibre will mean loss of face for Fifield: academic (Published 24th July 2017)
    "Using fibre-to-the-distribution-point technology for the NBN instead of fibre-to-the-node will enable the Turnbull Government to save face and also provide a better network, a senior academic who was involved with the project at its inception says.
    Rod Tucker, Laureate Emeritus Professor at the University of Melbourne and a member of Labor's Expert Panel that advised on the NBN, told iTWire in response to queries that if NBN Co made a switch from FttN to FttP, then it would reflect badly on Communications Minister Mitch Fifield.

    "After all the recent criticism levelled at FttP by Fifield, how could NBN Co be expected to admit that he is wrong and that FttP is now affordable?" he asked

    IT Wire: Full-fibre NBN will cost about as much as FttDP: experts (Published 24th July 2017)
    Switching the national broadband network to using fibre-to-the-distribution-point technology is an interim solution; the correct solution, which will cost about the same, is to go full fibre.

    This is the considered opinion of Mike Quigley, former chief executive of the NBN Co, who was asked by iTWire to offer a view on using FttDP in preference to the fibre-to-the-node technology that the majority of Australians will get under the NBN Co's current network rollout plan. Rod Tucker, Laureate Emeritus Professor at the University of Melbourne and a member of Labor's Expert Panel that advised on the NBN, was in agreement on this point.
    A switch to FttDP has been repeatedly advocated by the head of the non-profit, Internet Australia, Laurie Patton

    ABC News: Kindergarteners should learn coding, amid Tasmania's struggles with digital literacy: expert (Published 24th July 2017)

    "Children from kindergarten onwards should be taught coding to help improve digital literacy in Tasmania, which is an even bigger issue for the state than the NBN rollout, an industry spokesman says.

    Industry expert William Kestin, who is chief executive of TasICT, has appeared at a federal parliamentary inquiry's Hobart hearings into the National Broadband Network (NBN) rollout.

    He said from an industry perspective there had been improvements in the NBN rollout in Tasmania, but there were issues about the ability of Tasmanians to fully utilise the service

    SBS: Education key for Tas to unlock NBN (Published 24th July 2017)
    Tasmania is the most NBN-connected state or territory in the country but it doesn't mean much if people don't know how to use it, the state's peak industry body says.

    More than 90 per cent of the apple isle has access to the National Broadband Network, with some 32,000 homes and businesses to be connected in the final stage of delivery.

    TasICT CEO William Kerstin has told a federal parliamentary inquiry into the NBN rollout older Tasmanians and children needed more eduction to fully unlock its benefits.
    "It doesn't matter how connected we are if people don't know how to use it," he said in Hobart.

    Due to this being an archival thread, this topic is going to be locked and isn't really open for posting or debate. You may however use the articles (Either archived or non-archived) in another topic where it fits like the NBN Policy discussion for example.

    If you have any archives to contribute to the tread, private message me the name of the site it was published on (E.G: ABC News) archive link, the date the story was first published, it's name and a short text preview of the articles text.

    Thank you :)


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  2. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Financial Review: Telcos look beyond the NBN for growth opportunities (Published 25th July 2017)
    "After the best part of a decade the NBN is now available in some form or another to close to 6 million Australian homes and businesses.

    While the impact of the rollout on the biggest players such as Telstra, TPG and Vocus dominates the headlines, there is a growing list of smaller telcos looking to lift market share in a rapidly changing telecommunications landscape, whether through distributing access to the wholesale NBN infrastructure or alternative technological advances

    The Australian Business Review: Bill Morrow mulls NBN pricing shift but Canberra needs to free his hand (Published 25th July 2017)
    "NBN’s Bill Morrow is right when he places the NBN rollout into the context of it each week taking on 50,000 new customers and connecting 100,000 new homes, this would be a challenge for any company.

    As outlined in today’s column, NBN is in the middle of a massive land grab, with all fixed-line customers up for grabs and the big telcos, in competition with 23 separate companies, are trying to resell the service directly and another 100 firms indirectly.
    The aim of the game is to sign up customers by whatever means and explain to them later what they have done

    TheChronicle: Man with life-threatening disorder needs NBN: 'It's a joke' (Published 25th July 2017)
    "A TOOWOOMBA man has slammed the NBN after trying unsuccessfully for months to have the network installed in his home.
    George Helon and his mother Elizabeth Helon are doing all they can to be NBN ready by the time their ADSL is cancelled on August 11.
    The pair don't simply want the NBN, they need it.
    Mr Helon was born with a multiple-anomaly genetic disorder pallister-hall syndrome, with only 300 known cases worldwide

    ItWire: NBN Co chief rules out imminent pricing change (Published 25th July 2017)
    "NBN Co chief executive Bill Morrow says the company, which is rolling out Australia's national broadband network, has an image problem, but has ruled out any imminent pricing changes.
    Morrow told the Australian Financial Review that any changes could include a means whereby dissatisfied customers could have a better idea about the kind of service they could expect. He said a review of the pricing model was underway.

    On Monday, iTWire carried two reports, wherein a number of technical experts pointed out that switching to a full-fibre rollout for the remainder of the network would cost about as much as moving from the current FttN technology to FttDP

    TheAdvocate: NBN rollout could expand divide: Mayor (Published 25th July 2017)
    "The digital divide between Tasmania’s cities and regional areas could expand due to the rollout of the National Broadband Network, Kentish mayor Don Thwaites declared.
    Appearing at the Joint Standing Committee into the NBN in Launceston on Tuesday, Cr Thwaites spoke of Kentish residents’ frustrations with their NBN service.
    He said many people in the community noted an “unremarkable transfer” between the old ADSL service and the new combination of fixed wireless and satellite NBN.

    “A considerable number feel they haven’t progressed any further than the ADSL,” he said.
    Cr Thwaites agreed there was a danger that rather than closing the gap between urban and rural and regional areas, poor NBN technology could expand that divide.

    “Our hopes were the NBN would be an equaliser between the city and the country areas,” he said.
    “It could certainly increase the difference between the rural area and anywhere that has got good internet.”
    The Joint Committee will visit Burnie on Wednesday."

    Macro Business: Could the NBN become a stranded asset? (Published 25th July 2017)
    "When the National Broadband Network (NBN) arrived in my area late last year residents were greeted with a barrage of junk mail advertisements from all manner of internet service providers offering competitively priced internet at fast speeds.

    At the time, I was under contract with Telstra, so I did not consider moving from Bigpond cable to the NBN. And thank goodness I didn’t. Over the past six months or so, I have heard numerous horror stories from neighbours, acquaintances and friends from my area who have suffered from connection problems with the NBN, dropouts, painfully slow speeds, and even some cases of households being stranded without internet access for weeks on end.

    Gizmodo Australia: Former NBN Chief Says Full Fibre Would Be Just As Cheap As Fibre To The Curb (Published 25th July 2017)

    "One of the former bosses behind the original build of the National Broadband Network has said that if the government-owned company is going to upgrade from the current fibre to the node tech to a more future-proof fibre to the curb, it may as well go all the way and connect fibre to everyone's homes — without spending significantly more money.

    Mike Quigley, the former chief executive of NBN Co has told iTWire that in his "considered opinion", fibre to the distribution point — sometimes known as FttDP or fibre to the curb (FttC) — would "cost about the same" as a full fibre build-out. iTWire also says that Melbourne Uni academic Rod Tucker, who has published many pieces on the NBN, holds the same opinion."

    GovNews: 5 Minutes With Coretta Bessi, former Chief Procurement Officer, NBN Co (Published 25th July 2017)
    "For those not in the know, procurement is a tough job. And according to one of the leading figures who played a significant role in heading up one of the largest national infrastructure projects in Australian history, it’s way more high stress than you might have thought.
    In this 5 Minutes With, GovNews talks to the former Chief Procurement Officer at NBN Co, Coretta Bessi, whose unique views on her highly specialised role in the rollout of the National Broadband Network (NBN) reveal a deeply intricate way of working that’s been vital to the success in collaborating with stakeholders and delivery partners."

    The Australian: Labor’s NBN: triple the costs and glacial speeds (Published 26th July 2017)
    Slow connections plaguing the National Broadband Network would have been even worse under Labor’s gold-plated scheme because the costly bandwidth charges that are causing the problem would have been up to three times higher.

    The assessment comes from New Street Research’s Ian Martin, who added that if NBN Co had stuck with the former Labor government’s plan the likely losses to taxpayers over the scheme would have been “$50 billion to $60bn”, as opposed to an estimated $30bn under the Coalition’s approach

    ZDNet: Australians want 1Gbps but half cannot name current speed: MyRepublic (Published 26th July 2017)
    Australians are dissatisfied, want faster internet speeds, and are looking to New Zealand as model for how broadband should be priced, a survey conducted by Galaxy and commissioned by ISP MyRepublic has said.

    Half of those surveyed did not know what their home broadband speed was, but that did not stop 65 percent of all respondents saying they wanted increased speed, and 76 percent saying they wanted internet speeds of 1Gbps or more. Three-quarters of ADSL users surveyed said they were unhappy with their connection speeds

    Herald Sun: People must understand National Broadband Network rollout reality (Published 26th July 2017)
    THE National Broadband Network is getting a bum rap — bizarrely, because it’s actually been too successful.

    No, and clearly surprisingly (and worryingly so) to far too many people, NBN chief Bill Morrow hasn’t been able to wave a magic wand and deliver an instantly installed all-fibre network, with all the inevitable start-up bugs eliminated upfront, pervasively to every corner of the continent. And done so, if not yesterday, at least NOW

    ABC News: NBN provider says it will improve internet resolutions with telcos (Published 26th July 2017)
    "The company installing the NBN has declared the "blame game" with internet service providers is unacceptable and has vowed to do better, after 7.30 revealed a Melbourne resident endured more than two months without internet due to an easily identifiable fault.

    Melbourne resident Clyde Juriansz first noticed his NBN had dropped out on May 15.

    A technician arrived a few days after he called his telco, Optus, and the technician identified the overhead internet cable had been snapped, most likely by a garbage truck."

    ABC News: NBN: How to check if your plan is delivering speeds promised — and what you can do if it's not (Published 26th July 2017)
    "The Australian Competition and Consumer Commission has pledged to get tough on any internet service providers that mislead consumers about National Broadband Network speeds.

    But how do you know if you're getting a good deal when you connect to the NBN? How do you know if you'll be getting the high-speed connection you were promised?

    NBN Co is building the infrastructure, with 5.7 million premises now able to connect to the network via fibre, hybrid cable, wireless or satellite.

    To make that connection though, you have to deal with any of almost 150 listed ISPs."

    The New Daily: Vast majority of Australians want ‘super fast’ internet under NBN (Published 27th July 2017)
    "More than three-quarters of Australians want ultra-fast internet speeds of one Gbps, contrary to claims by NBN Co’s CEO, according to new research.

    NBN chief Bill Morrow said in February there “isn’t that big a demand” for one gigabit per second (Gbps) internet speeds.

    But the Galaxy research, conducted earlier this month, found that 76 per cent of Australian internet users are demanding access to “ultra-fast” speeds of at least one Gbps."

    Daily Mercury: Telcos and NBN Co in a crisis (Published 27th July 2017)
    "LYN Yaworksy is planning on packing up her Andergrove business and relocating to a grass hut in Thailand.

    She'd get faster internet there. She was one of a couple of business owners in a crowd of 20 to voice concern about the performance of the National Broadband Network Tuesday night at Northern Beaches Bowls Club.

    The NBN 'Crisis Meeting' was a Labor Party function pitched against the Liberal National Party's NBN rollout despite Senator Anthony Chisholm making clear it wasn't going to be an hour of bagging Malcolm Turnbull and the NBN."

    Sunshine Coast Daily: NBN claims credit for late fix to a 12-week problem (Published 27th July 2017)

    "A BUDERIM family who went 12 weeks without a phone or wi-fi connection after signing up to the NBN have had communications restored in 50 minutes by a couple of good-hearted tradesmen who read about their situation.

    Sharon Williams said the two tradies came off their own bat to her doorstep, one saying "my name's John Smith", and had a problem that had perplexed NBN for three months "sorted within an hour".

    The problem? Sharon said apparently their home had never been connected properly to the node that then dispersed the NBN to individual homes

    The New Daily: No plans to fund upgrades for Australians with inferior NBN (Published 27th July 2017)
    "Neither major political party has plans to fund upgrades for Australians who have been dealt the “inferior” hand of the NBN rollout — fibre-to-node (FTTN).

    Earmarked for up to 40 per cent of the National Broadband Network, FTTN has been criticised as “unsuitable” to support new technologies such as virtual reality.

    A spokeswoman for Communications Minister Mitch Fifield refused to respond to The New Daily‘s request for comment about whether the Coalition would consider funding upgrades for the FTTN portion of the network as part of its election policy

    The Daily Liberal: Pay more and get better NBN speeds says ACCC (Published 27th July 2017)
    "Australian Competition and Consumer Commission (ACCC) Chairman Rod Sims has warned consumers not to expect faster internet speeds unless they are prepared to pay more.

    Tensions are building between consumers, telcos and NBN Co over download speeds, particularly in peak evening periods with many regional users complaining about inconsistent speeds and unreliable service"

    Herald Sun: McCRANN: LIBERALS' NBN IS BETTER (Published 27th July 2017)
    "Terry McCrann says NBN critics (like me) miss the point: "Chief Bill Morrow [got] the NBN rolled out to just over half the premises across this continent ... If we’d stuck with the [Labor] version, by now we would have a great state-of-the-art network reaching all of perhaps 15-20 per cent of premises. And at the cost of much the same billions."

    The National Broadband Network is getting a bum rap — bizarrely, because it’s actually been too successful... NBN chief Bill Morrow ... has been able to do is get the NBN rolled out to just over half the premises across this continent; and get it rolled out to them — almost from a standing start — in less than four years.

  3. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Mercury: Talking Point: Getting the fast broadband you are paying for (Published 28th July 2017)
    "BUILDING a national broadband network is a once-in-a-lifetime opportunity — and an initiative of this scale and complexity comes with many challenges.

    With one in two Australians now able to connect to the NBN network through a service provider of their choosing, there has been a lot of questions about why some consumers are not getting the internet speeds they expected.

    There is usually one of two reasons for this. The first is the consumer being unaware of the speed options available to them or the how the maximum allowed speed is typically not guaranteed and can vary depending on a number of factors

    The Australian: Dud NBN speeds creating millions of angry voters (Published 28th July 2017)
    "There could be almost two million “seriously dissatisfied” voting-age National Broadband Network customers in the lead-up to the next federal election, based on the internet network’s own figures.

    NBN Co chief executive Bill Morrow tried this week to downplay mounting complaints, saying only 15 per cent of users were dissatisfied. However, given every household will be forced onto the network, the absolute numbers are huge and could cause major headaches for the federal government.

    By June 2019, the NBN expects to have passed 10.6 million premises, with 6.7 million premises connected, of which about 90 per cent, or six million, will be homes, with the remainder businesses

    TheChronicle: NBN to help Toowoomba connect to faster internet speeds (Published 28th July 2017)
    "THE National Broadband Network will explain to Toowoomba homes and businesses how to connect to the internet after research explained many were still in the dark on connection processes.

    The research, released today, revealed 76 per cent of Australians nationwide weren't aware of their internet speed, with more than a third of people reporting they didn't know they had a choice in speed.

    The NBN, which has been plagued with connection and internet speed issues in the Toowoomba region, will roll out an education campaign to help the 43,088 homes and businesses get better informed.

    ZDNet: Over three quarters of Australians don't know their internet speed: NBN (Published 28th July 2017)
    "If you know the speed of your internet connection in Australia, you are among a minority, according to the company responsible for deploying the National Broadband Network (NBN) across the country.

    According to NBN, 76 percent of Australians do not know the speed of their connection, and 35 percent are unaware they are able to choose a speed tier when connecting to the NBN.

    The solution to this ignorance, NBN believes, is to launch yet another marketing campaign that will nationally hit TV, direct mail, and newspaper lift outs."

    Herald Sun: NBN Co admits more users ‘than ever’ are suffering slow downloads as consumer groups call for reform (Published 28th July 2017)
    AUSTRALIANS are confused, frustrated, and being “misled” over National Broadband internet speeds, with widespread slowdowns, no speed guarantees, some users stuck on connections slower than 1990s era dial-up, and others paying for high-speed connections that cannot be delivered under the $49 billion infrastructure project.

    Even the company behind the broadband network yesterday acknowledged widespread disappointment about its internet speeds, with NBN Co chief executive Bill Morrow telling News Corp “the volume of people that have a poor experience ... during the busy hours are more than ever”.

    The NBN Co also pledged to launch a nationwide education campaign to address customer concerns, growing criticism, and its own estimate of 15 per cent of users who are dissatisfied

    Australian Financial review: NBN – internet speeds throttled by business model as customers go blue in the face (Published 28th July 2017)
    For those closely watching the rollout of the national broadband network since its inception, the shock and frustration of sluggish speeds now hitting customers has been looming over the $50 billion project for many years.

    Australia's internet entrepreneurs such as iiNet founder Michael Malone, Internode founder Simon Hackett (both of whom would later become NBN board members) and PIPE Networks founder Bevan Slattery have been warning that this day would come for more than half a decade

    News AU: NBN embarks on charm offensive to address confusion and complaints (Published 28th July 2017)
    AS THE rollout of our national broadband network moves past the halfway point, the company is embarking on a charm offensive to address customer confusion and growing complaints.
    In particular, two issues are continually being raised: poor speeds and dropouts.

    “We feel we just can’t stay back in our offices and let things happen, we want get out there and explain what we think are the root causes (of problems), explain that we have some things that need to be better and that we’re gonna work on that and fix it,” NBN Co. chief executive Bill Morrow told

    The Australian (Weekend Edition): Australia needs to get real: reliable services will never come cheap (Published 28th July 2017)
    Realism and reality are in very short supply in relation to the National Broadband Network and our mad, bad dash to embrace so-called renewable energy, better and more accurately dubbed “the unreliables” by the Catallaxy website.

    In the NBN reality we are seeing in particular an absence of realism in people’s expectations of what it delivers and at what price. With “the unreliables”, it’s more the total disconnect from reality.

    Both flow from and reflect the massive — and importantly, totally unjustified — cost they impose on the national economy and individual Australians; as those individual Australians contemplate the reality of both their power bills and their post-NBN broadband more-cost than-benefit ratio experience."

    The Sydney Morning Herald: Consumers expect too much from the internet, says ombudsman (Published 28th July 2017)
    "Consumer expectations for internet speeds, quality and availability are getting higher, leading to an increase in complaints, according to the industry body responsible for resolving disputes with telecommunication companies.

    "Our expectations are increasing," the Telecommunications Industry Ombudsman, Judi Jones, told Fairfax Media this week."

    Australian Financial review: Turnbull government refuses to write down NBN investment (Published 28th July 2017)
    Despite growing pressure to remove the commercial return requirements from the National Broadband Network, Finance Minister Mathias Cormann has again ruled out bringing the project back onto the budget.

    The government has been under increasing pressure to re-evaluate the NBN's business model with the rollout of the network starting to hit metropolitan areas on mass and discontent growing among consumers."

    The Northern Star: Northern Rivers residents urged to research NBN (Published 28th July 2017)
    "NOW more than 3000 homes and business in the Northern Rivers are ready for the National Broadband Network, new research shows most people don't know their internet speed.

    According to NBN's State Corporate Affairs Advisor, New South Wales, Marcela Balart, new research has revealed homes and businesses in the region are still unsure how to make the switch and get the best internet experience. 

    Ms Balart said research released on Friday showed the majority of Australians (76%) don't know what internet speed they are receiving with more than a third (35%) of the nation unaware they have a choice in picking a speed tier when making the switch to the NBN network." 

    ARNnet: Slow NBN reseller name-and-shame just “bad business (Published 28th July 2017)
    "nbn chief, Bill Morrow, has played down suggestions the company should “name and shame” network retail service providers (RSPs) that deliver slower-than-expected connection speeds to consumers.

    “Most of the issues that we hear about, or concerns or complaints with their fast broadband service, has to do with their [customers’] expectations of what they thought they were going to get, versus what they've signed up for,” Morrow told ABC Radio’s Sabra Lane on 28 July."

    Australian Finical review: NBN, slow connections and a slugfest between retailers and users (Published 28th July 2017)

    "When Stephen Sims hears one of his clients is getting the National Broadband Network installed, he sends them a wireless router and a 4G dongle.

    "The NBN connections have been causing us so much pain, we just assume now that we'll need an emergency back-up," the chief executive of Brennan IT, which runs information technology for over 1000 Australian businesses, told AFR Weekend.

    Mr Sims recounts multiple situations where NBN technicians have not shown up at the appointed time, only for the monopoly to then reschedule for days or weeks later

    The Morning Bulletin: Get the CQ low down on NBN Wi-Fi (Published 29th July 2017)
    "FOLLOWING on from last weeks' article about useful internet for the bush there is another connection type that I did not cover.

    NBN Fixed Wireless promises to offer lots to people that are not in the metropolitan areas. Unfortunately this service is still part of the NBN rollout map and so quite restricted in its reach.

    To join up to NBN Fixed Wireless you have to be within the coverage maps published and updated on the internet.

    However these maps principally only show narrow bands of service around our regional cities (like Rocky and Gladstone) and some of our country towns. This is a service that relies on the local communication towers in these areas to be 'NBN equipped' and there are many that are not.

    The Sydney Morning Herald: Residents fight to stop NBN and Telstra from axing 'state of the art' HFC network (Published 30th July 2017)
    "For the residents of one of Sydney's tallest buildings, the arrival of the national broadband network has spelt the end of fast and affordable high-speed internet.

    Six years ago, the residents of Elan tower in Kings Cross paid Telstra to weave "state of the art" hybrid fibre coaxial (HFC) cables through the 40 floors, and since then have been enjoying download speeds of 100Mbps.

    Perth Now: WA has second-lowest take-up rate of NBN (Published 30th July 2017)

    "BRAND damage to the National Broadband Network is to blame for WA having the second-lowest take-up in the nation, the State Government’s technology boss says.

    Just 41 per cent of the 617,484 “ready for service” properties across WA with access to the NBN have connected to the network.

    The McGowan Government’s chief technology officer Andrew Cann said slow take-up was “unsurprising”.

  4. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Australian Financial Review: What a bunch of ding dongs! Here's why the NBN is far worse than you think (Published 31st July 2017)
    "Malcolm Turnbull's NBN hasn't even been connected to my house yet, and already it has slowed my internet connection and rendered my smart home almost useless.

    I am not making this up.

    The National Broadband Network, which in my neck of the woods is based around decades-old Hybrid Fibre Coax (HFC) copper technology, was connected to my suburb a month ago, the exact same time that my non-NBN internet connection took a turn for the worse, its upload speed dropping by two-thirds to around 700kbps on a typical day, and less than 100kbps on a bad day.

    According to the technician who dropped by to investigate the problem, that may be no coincidence. My connection would already be running over the NBN backbone, he said, even though there's another month or two before people in the neighbourhood can officially sign up for and activate it."

    Australian Financial Review: Consumers the losers in the NBN blame game (Published 31st July 2017)
    "NBN is rapidly coming to the realisation that it has a PR issue on its hands.
    Many NBN retail customers are complaining about the quality of their service, and what is particularly frustrating to them is that it is not clear who to blame.

    Do they blame their retail service provider (RSP) for not buying enough bandwidth via the CVC charge, or is it the fault of the limited speed of the fibre-to-the-node (FTTN) network?

    The irony of this situation is that had the Rudd government's original fibre-to-the-premises (FTTP) network been rolled out as planned, the blame game we are now seeing between the RSPs and NBN would not be happening and the debate over CVC charges would be a non-issue."

    ITNews: NBN Co warns positive financial return on shaky ground (Published 31st July 2017)
    NBN Co has warned it won’t achieve a positive financial return on the government’s multi billion-dollar investment in the network if usage levels – and revenue – remain at today’s levels.

    CEO Bill Morrow made the admission in a position paper in which he blamed a price war among ISPs as the root cause of the NBN’s tarnished image for broadband performance.

    Specifically, he said ISPs were choosing not to buy enough backhaul to provide proper services, and were simply focused on trying to sign up as many customers as possible at the expense of everything else

    ITNews: NBN Co boss declares war with internet providers (Published 31st July 2017)
    "NBN Co has blamed a “price war” between internet service providers as the root cause of consumer discontent over its services.

    CEO Bill Morrow today responded to a fortnight of sustained pressure on the network builder to reduce or revamp its wholesale charges to encourage ISPs to buy enough bandwidth to support their users.

    However, the company appears to have ruled out any substantial further review of its price scheme and instead launched a full-scale attack on internet providers, laying the blame for poor-performing services squarely with them.

    Morrow said there was a clear “land grab” mentality at ISPs as they sought to sign on as many customers as possible, with apparently little regard for service quality."

    InnovationAus: $30b NBN blunder: More bad news (Published 31st July 2017)
    Malcolm Turnbull’s multi-technology mix National Broadband Network (NBN) was comprehensively undermined last week when BT’s Openreach CEO Clive Selley indicated that 10 million UK premises could have Fibre to the Premise (FTTP) by the mid-2020s.

    While he was Minister for Communications, Mr Turnbull spruiked how the BT Openreach broadband network was the best approach for Australia, and that building a FTTP NBN was a waste of taxpayer funds, even if NBN Co was forced to pay back the debt over coming decades.

    By the mid-2000s Australia was faced with the incumbent telco, Telstra, that saw no strategic benefit to upgrading the ADSL network and providing its competitors with “a free ride”."

    Computererworld: NBN CEO unloads at ‘land grab’ price war by ISPs (Published 31st July 2017)

    "NBN CEO Bill Morrow has cited a “land grab” by retail service providers (RSPs) as a key factor in poor end user experience on the National Broadband Network.

    In position paper (PDF) released today, the NBN chief argued that the “prices on offer in a heavily competitive market do not necessarily reflect what consumers are willing to pay”.

    End users are “willing to pay more than they are today if they understand it will give them a higher quality service,” Morrow argued

    “There is a temporary ‘land grab’ phenomena now underway with the retailers,” Morrow claimed. “As NBN releases over a hundred thousand new homes each week for the retailers to sell in to, there is aggressive pricing behaviour designed to maintain and/or increase their retail market share

    ChannelNews: COMMENT: Fairfax Delivers Pure NBN Fiction (Published 31st July 2017)
    "John Davidson the tech writer over at Fairfax Media claims that Malcolm Turnbull’s NBN hasn’t even been connected to his house yet, and already it has slowed his internet connection and rendered his smart home almost useless.

    The facts are that the NBN is not Malcolm Turnbull’s NBN it’s the property of the Federal Government and the people of Australia and it’s being managed and delivered by a totally independent entity that reports to the Federal Government.

    Unlike Davidson I did switch to the NBN recently and after a nightmare experience with Telstra, which is what I have become accustomed to when dealing with Telstra customer support, I am getting a significantly improved broadband experience.

    I live approximately 2.5 kilometres from my local Exchange on Sydney’s North Shore and right now I am getting blisteringly fast broadband download speeds over Hybrid Fibre Coax (HFC) copper technology.

    ArnNet: NBN price wars - who is to blame? (Published 31st July 2017)
    "nbn chief, Bill Morrow, has responded to claims that the National Broadband Network (NBN) pricing model could be affecting how retail service providers (RSP) market the NBN.

    According to Morrow, service providers racing to capture as much retail market share as possible "can create more downside than upside if not carefully managed".

    "While we believe this phenomenon will only last while we are in the rapid expansion period, there’s no denying the effect it is having on the competitive dynamics of the broader telecommunications market – particularly for end users," Morrow said.

    "The upside to these price wars has been lower retail prices for end users as the competitive tensions between retail rivals drives down the cost of goods and services."

    ZDNet: NBN CEO hits out at corner-cutting ISPs with a mere 1Mbps allocated per user (Published 31st July 2017)
    "NBN CEO Bill Morrow has hit out at allegations the NBN's connectivity virtual circuit (CVC) and use of copper in its Multi-Technology Mix are to blame for Australians seeing unsatisfactory speeds when connected to the network, and instead said it was the result of an NBN "land grab" forcing retail service providers (RSPs) to cut costs somewhere.

    "The RSPs are between a rock and a hard place," Morrow said in a position paper [PDF].

    "Even though the consumer may be willing to pay more, the RSP can't raise their price on like-for-like offerings when other RSPs are setting their price to maintain and/or capture market share rather than make a reasonable profit."

    TechRadar: NBN chief blames ISPs for customer dissatisfaction (Published 31st July 2017)
    "Australia has been ranked 50th in the world in terms of global internet speeds since 2016, and while hopes that the spread of NBN use would see us gain a notch or two, those have already been shattered.

    Half the country might be able to connect to the NBN broadband service now, with over 2.2 million paying customers, but it seems that the more customers that sign up, the more complaints roll in.

    Although NBN Co boss Bill Morrow has admitted that 15 per cent of customers are unhappy with their NBN broadband speeds, he’s blaming Australia’s internet service providers (ISPs) for all the broadband unhappiness going around.

    In a position paper published on the NBN website, Morrow has blamed a “price war” between ISPs as the main cause for customer dissatisfaction."

    Australian Financial review: NBN chief blames ISPs for poor performance as experts call for policy review (Published 31st July 2017)
    NBN chief executive Bill Morrow has hit out at the internet service providers reselling broadband packages, blaming a market share 'land grab' for the growing number of dissatisfied customers as a leading expert called for an independent review of the controversial policy.

    In a blog post on Monday Mr Morrow sought to address the growing public relations disaster facing the $49 billion broadband infrastructure project, as a daily drip feed of stories featuring unhappy residents with slow or non-existant internet connections shows no sign of slowing.

    ITNews: Telstra won't cop blame from NBN Co CEO over price war (Published 31st July 2017)
    Telstra has expressed surprise after being singled out for criticism by NBN Co CEO Bill Morrow for allegedly being the instigator of a retail price war on NBN services.

    Morrow used a position paper to today call out Telstra for allegedly cutting its prices drastically to increase market share, forcing other ISPs to follow suit.

    He argued that the retail price pressure was forcing ISPs to “cut corners” on broadband quality by purchasing too little bandwidth from NBN Co to guarantee performance and speed.

    “Historically, Telstra is the price setter. Over the last 6 months, they have reduced their retail price by over 20 percent on the most popular 25Mbps product,” Morrow said.
  5. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Computerworld: Government aims to stop buck-passing on NBN complaints ( Published 1st August 2017)
    "The Australian Communications and Media Authority will scrutinise end user experience on the National Broadband Network, with the ACMA to use powers granted to it by the Telecommunications Act to gather information from a range of participants in the NBN market.

    Communications minister Senator Mitch Fifield today announced the move, which he said will involve the ACMA gathering data from 21 organisations, including retailers, wholesale providers and NBN.

    That data will include fault handling, connection timeframes, appointment keeping and telephone number porting, the government said."

    Computerworld: NBN: Morrow writes off write-down talk (Published 1st August 2017)

    "NBN CEO Bill Morrow has rejected the idea of a write-down by the government of all or part of its investment in the National Broadband Network.

    Successive Coalition and Labor governments have categorised the NBN as an investment in order to keep it ‘off-budget’. That means that the network needs to deliver a positive return on the government’s investment over the long-term — and as a consequence places pressure on NBN to turn a profit from its customers, retail service providers (RSPs)."

    News AU: ‘It’s just a shemozzle’: NBN technicians speak out about being ignored and underpaid (Published 1st August 2017)
    "WHEN the NBN comes to town, the technicians who install the home connections are probably the only physical contact many of us have with the $48 billion project. And like plenty of end users on the burgeoning network, they’re not happy.

    A group of technicians who are deployed across the country in regional and rural areas to carry out the home installations for the fixed wireless and satellite components of the rollout say they are occasionally being underpaid and are being incorrectly invoiced, leading to further problems with the state of the rollout.
    Some technicians are even walking away from difficult jobs out of fear they won’t be properly compensated for their work, leaving a trail of frustrated customers behind who often wait for a technician who never turns up.

    News AU: Vodafone's nbn will have mobile backup (Published 1st August 2017)
    "Vodafone Australia will offer its new nbn-connected customers a back-up mobile connection to cover them between sign-up and installation and in case the broadband connection fails.

    Customers who sign on for Vodafone's nbn-based fixed broadband offering will get a wi-fi hub modem that provides regular broadband wi-fi and a built-in 4G mobile connection as a backup.

    Vodafone says the mobile connection will be available to use for free between sign-up and installation and whenever repairs are carried out by the NBN Co - for individual outages, but not mass network faults

    The Australian Business Review: NBN scope creep a threat for telcos (Published 1st August 2017)
    "The telco industry finally has woken up to the real effect of the commercial model underpinning the National Broadband Network, says MyNetfone Group boss Rene Sugo, who warns that the model may fail to deliver on its promise of delivering a level playing field for smaller operators.

    “The smaller players saw NBN as an opportunity because they didn’t have the ability to build the infrastructure, but when the commercial model was announced they realised that the commercial model didn’t work for them and the usage-based charging is contrary to the market dynamics we see in mobile and fixed,” Mr Sugo told The Australian.

    ITNews: NBN Co looks to raise minimum broadband speeds (Published 1st August 2017)
    NBN Co is looking at ways it can improve how users experience its network, with everything from “minimum [speed] assurance” to changes to the basic 12/1 Mbps wholesale product on the table.

    CEO Bill Morrow has been under pressure in recent weeks to turn perceptions of NBN service performance around.

    The negative perceptions relate to services that are slower in peak times than users’ previous ADSL, and to the “blame game” played by all sides when something goes wrong.

    The Australian: Communications watchdog takes charge of slow NBN complaints (Published 1st August 2017)
    "The government has put the communications watchdog in charge of assessing customer complaints with the $49 billion National Broadband Network as it looks to combat mounting dissatisfaction.

    Communications Minister Mitch Fifield yesterday said he had called on the Australian Communications and Media Authority to survey about 1800 homes and 750 businesses about their NBN satisfaction in October. “This information will be used to identify where customer issues most commonly arise and how those can either be avoided or resolved more quickly,” Senator Fifield said."

    Sydney Morning Herald: Telcos putting too many customers on lowest-tier NBN plans (Published 1st August 2017)
    "Telcos are putting too many NBN customers on a speed tier originally designed as an entry-level product, according to Bill Morrow the chief executive of the government-owned network.

    Mr Morrow accused internet service providers of using low prices to chase market share, but then providing those customers with only very low speeds.
    That meant too many customers were being put onto the lowest 12 megabits per second (Mbps) product, which was originally designed in 2010 as an entry-level product for light internet users. However, NBN Co later described this speed as adequate for video streaming.

    "This is a huge volume game for [telcos] and economy of scale for all of us," Mr Morrow told a parliamentary committee hearing in Sydney on Tuesday

    TechRadar: The blame game continues: ISPs lash out at NBN boss for “land grab” comments (Published 1st August 2017)
    "Following the publication of NBN Co CEO Bill Morrow’s position paper in which he blamed the Australian internet service providers for a price war and customer dissatisfaction, the resellers have turned the tables and are now pointing the finger at NBN Co.

    The “land grab” mentality comments from Morrow had Damian Kay, Inabox’s top man, taking to LinkedIn to post his responding rant. "Enough Bill. This blame game is not helping the consumer. The model is flawed and everyone but you seems to get it. With no direct access to NBN for most RSPs due to 121 POIs, we couldn't offer a guaranteed throughput service for a greater price as we can't control the end to end experience. We are forced to go through 'The Big 4'. So stop the rhetoric and think about this holistically," he wrote."

    Pickr: Vodafone to give its NBN customers a backup plan (Published 1st August 2017)
    "While much of the country still has yet to be wired up and switched on, if you are in line, Vodafone is sweetening the deal with 4G access in the meantime.

    If you’re presently waiting for the National Broadband Network to go online, you may be going without internet access. Depending on how long it takes for your ISP to make the connection, you may not have access, and that’s bound to be a sore point for customers.

    However, Vodafone this week has offered a reason to sign up with its own NBN plans, with a way to access the web while you wait for the connection to be made

    ITNews: NBN Co says FTTC dreams thwarted by board, govt (Published 1st August 2017)
    "NBN Co executives say they took a proposal to convert the fibre-to-the-node footprint to fibre-to-the-curb to the board and government but the plan was rejected because it ran counter to the statement of expectations.

    CEO Bill Morrow told a parliamentary committee hearing this week that a “study” on flipping the four million premises in the FTTN footprint over to newer FTTC technology had been undertaken."

    Herald Sun: Get to speed on NBN by asking the right questions (Published 2nd August 2017
    "BUILDING a national broadband network is a once-in-a-lifetime opportunity — and an initiative of this scale and complexity comes with many challenges.

    With one in two Australians now able to connect to the NBN network through a service provider of their choosing, there have been a lot of questions about why some consumers are not getting the internet speeds they expected.

    There is usually one of two reasons for that.

    The first is the consumer being unaware of the speed options available to them or how the maximum allowed speed is typically not guaranteed and can vary depending on a number of factors. The second is due to the way the network is designed and whether it is operating properly. This latter reason becomes a bit complicated as the network is like a three-link chain and each link can affect the speed.

    The first link is the equipment and wiring in the home, the second is NBN’s access network and the third is the service provider’s network. More recently, one of the more commonly discussed reasons for the slow speed has been the amount of speed capacity between those last two links because it is dependent on what the service providers purchase from NBN."

    Daily Liberal: More drama with the NBN (Published August 2nd 2017)
    "Telcos are putting too many NBN customers on a speed tier originally designed as an entry-level product, according to Bill Morrow the chief executive of the government-owned network.

    Mr Morrow accused internet service providers of using low prices to chase market share, but then providing those customers with only very low speeds.

    That meant too many customers were being put onto the lowest 12 megabits per second (Mbps) product, which was originally designed in 2010 as an entry-level product for light internet users. However, NBN Co later described this speed as adequate for video streaming

    News Local (Daily Telegraph?): Lives were put at risk because of NBN farce: gym owner tells joint standing committee (Published 2nd August 2017)
    "A LACK of National Broadband Network (NBN) services had the potential to endanger lives for members of Anytime Fitness in Lake Haven.

    The fitness centre was left with “intermitted” phone and internet services for five months last year after switching to NBN, with the duress/panic button unable to send signals to the security company.

    Franchisee Mark Beatson said the duress button was “vital” for the 24-hour gym if a member was in danger or had an accident, and it was “just lucky” nothing happened.

    Techradar: NBN Co chief thinks 12Mbps plan was a mistake (Published 2nd August 2017)
    "In what seems to be yet another jab at Australian internet service providers (ISPs), NBN Co. CEO Bill Morrow has suggested that the broadband service should consider removing its slowest 12Mbps tier in order to avoid ISPs misusing and misrepresenting what it offers.

    “The fact that we have a 12Mbps product means that’s how [ISPs are] going to price the cheapest number [they] can put on [their NBN offering],” Morrow said of the apparent misuse in a statement to a parliamentary committee yesterday.

    The 12Mbps tier hovers only slightly above the current average broadband speed, and is chosen by around a third of all current NBN customers. Morrow said he thinks that ISPs labeling 12Mbps as an ‘NBN service’ is damaging the service’s reputation, and that consumers would have a more positive experience with one of the other, higher-speed tiers that are available.

    Technologydecisions: Vodafone nbn customers get backup wireless service (Published 2nd August 2017)
    "Vodafone plans to provide customers signing up to its nbn services with free internet access over its 4G network while they wait for their fixed line service to be activated.

    The telecoms operator plans to provide its future nbn customers with a new Vodafone Wi-Fi Hub modem, which will be capable of providing both a fixed and mobile broadband connection.

    Customers using the hub will be provided with unlimited internet access over the Vodafone mobile network in between service sign-up and installation, and when repairs need to be carried out by nbn to resolve faults impacting individual customers’ fixed services."

    Computer Weekly: Price war blamed for poor fibre broadband speeds in Australia (Published 2nd August 2017)

    "The Australian Communications and Media Authority has ordered a review into the problem of broadband speeds, which one ISP says is compounded by NBN’s pricing model. A price war that has erupted among Australia’s internet service providers (ISPs) is being blamed for the worsening reputation of Australia’s National Broadband Network (NBN)."

    ChannelNews: ACCC Releases New NBN Consultation Paper (Published 2nd August 2017)
    "The Australian Competition and Consumer Commission has published a fresh consultation paper, inviting submissions on NBN Co’s revised variation to its Special Access Undertaking (SAU).

    “Many aspects of NBN Co’s variation are unchanged, so we’ll continue to take the feedback we’ve already received from stakeholders into account when considering these provisions,” ACCC Commissioner Cristina Cifuentes said.

    “We are aware that NBN Co is also currently consulting with its customers on aspects of its wholesale pricing. We welcome this development

    ZDNet: ACCC would prefer NBN and retailers to reach CVC resolution (Published 2nd August 2017)
    "The Australian Competition and Consumer Commission (ACCC) has said it would prefer the company responsible for rolling out the National Broadband Network (NBN) and its retailers to come to an agreement on the contentious connectivity virtual circuit (CVC) charge, but will intervene should the parties be deadlocked.

    "The ACCC acknowledges the ongoing industry concerns about NBN Co's pricing, particularly the level of CVC prices," the regulator said.

    "The ACCC considers these concerns have the potential to impact competition in downstream markets and end-user experiences. Further, there is a risk that these concerns will continue and may even be magnified as the NBN rollout continues and usage increases."

    The Australian: Telstra blames NBN woes on failure to explain options to consumers (Published 2nd August 2017)

    "Telstra has rejected suggestions it is not buying enough capacity on the National Broadband Network, and its chief operations officer says customers have been left in the dark about the network’s speeds.

    Robyn Denholm said the criticism levelled at telcos for poor service quality was unfair.

    “We make sure we have the right amount of CVC (connectivity virtual circuit) at any point of time and we are very proactive when it comes to making sure we have the right capacity in the network,” she said."
  6. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Australian Financial Review: Why New Zealand outplayed Australia on the NBN (Published 3rd August 2017)
    "In September 2009, the Key government in New Zealand announced it would invest in an all-fibre, ultra-fast broadband network. It would partner with the private sector to ensure 75 per cent of the population had fibre to the premise technology within 10 years.

    That same year, the Rudd Labor government committed to an even higher proportion of Australian households – 93 per cent – getting the same fibre technology with the most remote areas getting high speeds via satellite.

    New Zealand will reach its goal, on budget and on time. The government invested about $NZ1.5 billion and contracted the work to a group of private companies, including the privatised network arm of New Zealand's Telstra equivalent.

    In total, these companies invested a similar amount. FTTP technology ensures most people can get 100 megabits download speeds as a matter of course and increasingly much more, up to a gig. The New Zealand government has since announced coverage will be extended to 84 per cent of the population by 2024.

    In Australia, by contrast, the rollout of the national broadband network has gone seriously awry in terms of budget, timing and speeds available.

    PSNews: ACMA plugs in to broadband probe (Published 3rd August 2017)
    "The Department of Communications and the Arts has called on the Australian Communications and Media Authority (ACMA) to survey customers of the National Broadband Network (NBN) to find out why it is attracting so many consumer complaints.

    An initiative of the Department’s working group, which includes ACMA and the Australian Competition and Consumer Commission (ACCC), the survey will look into complaints relating to connections to the NBN, faults and performance and compile a clear and comprehensive set of information on the type, incidence and causes of the problems.

    Daily Liberal: Tech Talk | The internet and how you connect (Published 3rd August 2017)
    "We have seen a huge amount of discussion and some commentary back and forth between NBN and various telcos with accusations of corner cutting and over-charging. With most of the arguments centred around promised speeds versus real-world speeds, the delivery methods have a major bearing on what people experience.

    Let me run you through a very brief overview of the common methods we use to receive Internet in this region. To make is confusing for everyone, there are five different technologies being used.

    The first is Fibre to the Premise (FTTP). A fast broadband initiative was announced as part of the 2007 election campaign by the Labor opposition and after the Rudd victory, the NBN Co was established on 9 April 2009. New fibre cabling to every home in towns and cities across the nation was the vision. Speeds would start at 100Mbps with the ability to go up to 1Gbps and beyond as consumers demanded. With new cabling run from exchanges into homes, this technology is reliable and fast – and can be upgraded way beyond what we are using now."

    AFR: NBN Co sets sights on $300m in new office leases (Published 3rd August 2017)
    "The company building Australia's National Broadband Network is closing in on two new office headquarters in Sydney and Melbourne, which could cost the company as much as $300 million over the next 10 years.

    While the government may have retreated from the "gold plated" broadband network promised under the previous Labor administration, NBN isn't scrimping on its new digs.

    In Sydney NBN is set to go to Dexus' 100 Mount Street development, just one minute from the new Victoria Cross Metro rail station in North Sydney.

    This would complement a similar sized hunt for space in Melbourne where it is understood to have signed on for around 20,000 square metres at the final tower in billionaire Lang Walker's Collins Square project.

    Western Advocate: George Street NBN works criticised (Published 3rd August 2017)
    A GEORGE Street property owner says an average contractor would never be able to get away with the work NBN Co did in the CBD recently. Rob Lee, who has a rubbish removal and small demolition business as well as owning a building in George Street, says a ditch cut across the street by NBN Co was inadequately filled, leaving cars to “bottom out” as they drove through it.

    Mr Lee says he complained to federal Member for Calare Andrew Gee’s office on Monday afternoon and NBN Co contractors arrived on Tuesday morning to spread loose stones in the hole, which flicked up as cars drove through them and gradually spread across the road.

    BIT: Vodafone to offer mobile network as backup for NBN (Published 3rd August 2017)
    "If you're worried by reports of protracted delays between your old ADSL service being disconnected and your new NBN service becoming ready for use, Vodafone may have an answer.

    When Vodafone starts selling NBN services later this year, it will provide its customers with a modem/router that can use fixed or mobile connections. Mobile data will be provided at no additional charge between sign-up and fixed service installation, and in the event of a fault on the fixed service.

    But there are some caveats.

    Firstly, the mobile service is unlimited between sign-up and installation, but will only be provided for a maximum of 30 days in the event of a fault. But surely customers suffering the most extreme delays in rectification are the ones who most need this backup capability?

    Secondly, the mobile data speed will be limited to 12/1Mbps (and may be less in practice due to the usual limitations), regardless of the speed the customer is paying for.

    The Interpreter: NBN dysfunction threatens our international reputation (Published 4th August 2017)
    "I met with a senior member of the foreign diplomatic corps in Canberra earlier this week for a wide-ranging discussion about the challenges for modern diplomacy and the way in which advanced economies such as Australia are going about addressing them.

    The old chestnut – the drive for innovation – was naturally on the agenda. In passing, this senior diplomat mentioned that when they (for reasons of confidentiality, I use the non-gendered pronoun) arrive at the chancery in the morning, they turn on the computer and then go and make a cup of coffee and some toast. They are not driven by lack of breakfast. They are waiting for documents to download. Internet speeds, they say, are a challenge. They hadn’t expected this problem in a country such as Australia, they say, eyebrow arched. Their advanced and agile new secure ICT systems, invented to make communications more rapid and flexible and diplomacy more effective, do not function well here.

    Seven years ago, on a research trip to East Timorese capital Dili, I had almost identical conversations with diplomats about internet speeds there. Same on a research trip to Port Moresby in 2012. I was not expecting to have that conversation in Canberra in 2017.

    The problems associated with the speed and cost of the new NBN are fast becoming notorious as the network rolls out. Complaints about slower speeds on migration to the NBN are at epidemic proportions. The implications for the domestic economy are obvious and serious, as is the impact on our international competitiveness.

    ITWire: Full-fibre NBN only by 2030, will cost $30b more: expert (Published 4th August 2017)
    "Given its current state, Australia will be able to have a full-fibre national broadband network only by 2030, and that after shelling out an additional $30 billion to $50 billion, according to a network expert.
    Mark Gregory, an associate professor in network engineering at RMIT University, and a critic of the Coalition Government's multi-technology mix rollout, claimed in an op-ed that this level of expenditure would be unavoidable because of the route from ADSL to FttP that the government had decided to take.

    He said that apart from this expenditure, the NBN Co would also have to make $1 billion annual payments to Telstra for the use of infrastructure that it leases.

    "By 2025, Turnbull will have no more than two million premises connected using FttP. It is very likely that most of the five million premises NBN Co is connecting to the NBN with FttN/VDSL2 before 2021 will still be connected to the NBN with FttN/VDSL2 in 2025."

    The Australian: Telcos ‘to blame’ for NBN troubles (Published 4th August 2017)
    NBN Co boss Bill Morrow has taken aim at telecommunications providers, saying they are not doing enough to manage the expectations of households switching to the National Broadband Network.

    He also knocked back suggestions from telcos that access prices were too high.

    Speaking on the Sky News Business Ticky program last night, Mr Morrow said that the majority of NBN users had no idea what speeds they were on.

    “There is a large issue around managing expectations,” he said.

    “When you signed up to the internet did you have that discussion (with the telco) about here’s my average speed during the day and here’s what it drops down during the busy period.

    ITNews: NBN Co lures Nokia boss to CTO role (Published 4th August 2017)
    "NBN Co has lured the head of Nokia's Australia and New Zealand operations to become its new chief technology officer.

    The CTO role has been vacant since May when an executive reshuffle saw Dennis Steiger leave the organisation.

    The functions of the CTO position were bundled into the role of executive general manager of future tech and architecture, held by Tom Roets.

    A subsequent executive reshuffle in June saw Roets appointed as new EGM of fixed wireless, satellite and new developments, leaving his former position.

    ARNNet: Nokia Oceania MD to step into nbn CTO job (Published 4th August 2017)
    "Nokia’s managing director for Oceania, Ray Owen, is set to take up residence at nbn, as the National Broadband Network (NBN) builder’s new chief technology officer.

    According to nbn, Owen will step into the new role in November, and will report to the company’s chief strategy officer, JB Rousselot.

    “We are delighted to welcome Ray to nbn and look forward to his vast experience in the global telecoms industry in helping us deliver the best possible network for Australians,” Rousselot said.

    Owen’s tenure with Nokia started 2011, after departing his role as head of technical marketing and pre-sales for Motorola Asia Pacific in mid-2011.

    Sydney Morning Herald: Will Australia's troubled NBN and woeful broadcasting give Ultra HD Blu-ray players a foothold? (Published 4th August 2017)
    "Digital hipsters will tell you that optical discs are already dead, but Ultra HD streaming on a Friday night is still a pipe dream for many Australians.
    As prices drop on Ultra HD televisions they're finding their way into more Australian lounge rooms, although to be honest most of what we'd watch is still upscaled standard-def or high-def content. Finding true Ultra HD video to do that new screen justice presents a few challenges.

    The Australian: How to fix NBN: take your pick (Published 4th August 2017)
    "The basic reason the National Broadband Network has gone pear-shaped — if not the full pancake — apart from the fact there’s copper at the end of it instead of fibre, is that the business has two conflicting mandates from its owner (us): to service everyone in the country and make a profit.

    Can’t be done. Australia is too big, the distances too great. As a result, there are only three ways to make it work from here (tick one box please).

    ● Allow NBN Co to be a loss-making service utility like the railways.

    ● Take a big writedown so the capital base properly reflects the revenue potential.

    ● Carve out the unprofitable remote areas from NBN’s business and directly subsidise them."

    AFR: ISP Aussie Broadband blames own industry for NBN woes (Published 4th August 2017)
    "An internet service provider has broken ranks to blame its own industry for the slow download speeds being suffered by many customers of the National Broadband Network, as the Government calls in its watchdog to get to the bottom of a spike in complaints about the service.

    "I suspect we'll be one of the few ISPs to agree with Bill Morrow," said Aussie Broadband managing director Phil Britt, referring to the NBN chief executive's blog last Monday blaming a "land grab" by retailers for the unsuitable service many customers had ended up with.

    "It is entirely possible to provide decent speeds to customers at the current wholesale prices that the NBN charges."

    ITNews: Tracing Telstra's future (Published 4th August 2017)
    "Telstra is already reinventing itself with a budget running into the billions, but faces a new series of threats that could undermine its future growth prospects.

    As it moves further into an NBN world, the telco faces increased pressure to maintain market share and margin it has traditionally dominated by owning and operating the local fixed-line network.

    It – like others – is likely to compete with high speed and quota-heavy mobile plans that – for many internet users – could prove an attractive alternative to a fixed-line service.

    Muswellbrook Chronicle: Ready, set, connect: Muswellbrook’s residents get up to speed on nbn (Published 5th August 2017)
    "AS nbn ramps up construction in Muswellbrook, new research has revealed homes and businesses in the local area are still unsure how to make the switch and get the best internet experience.

    The research, released last week, discloses the majority of Australians (76 per cent) don’t know what internet speed they are receiving with more than a third (35 per cent) of the nation unaware they have a choice in picking a speed tier when making the switch to the nbn™ network.

    With 2300 homes and business in Muswellbrook, including parts of Denman and Aberdeen, now ready for service, the campaign will assist the community in making the switch by offering advice on how to sign-up to services over the new network, as well as how to get the best out of their broadband service.

    Sunshine Coast Daily: Aussie warned to brace for the $60bn 'NBN tax' (Published 6th August 2017)
    "The price of broadband internet services will rise across Australia after a fee dubbed the "NBN tax" becomes a reality this week, slugging consumers up to $60 million more every year to access the internet.

    Critics of the new tax, to be introduced next July, claim the charge is merely "another attempt" to fix the National Broadband Network at the cost of consumers, while service providers warn it should be delayed by at least another year, The NT News reported.

    The monthly broadband fee will also come after an international report found Australia was already trailing many countries in broadband "affordability".

    The proposed Regional Broadband Scheme will see many broadband users charged an additional $85.20 a year for their service, rising to $96 in 2020, and is expected to be passed into law when Parliament resumes this week

    Independent Australia: The broadband debacle: NBN Co needs to eat its own dog food (Published 6th August 2017)

    "Whoever is in office three years from now will have the biggest ever infrastructure debacle on their hands if we don't do something soon, writes Internet Australia's Laurie Patton.

    According to the Australian Financial Review, the company building the National Broadband Network is about to lease two extremely expensive offices — one in Melbourne and one in Sydney.

    That's rather old school thinking. NBN Co should be leading by example. One of the benefits of a digitally-enabled world is the ability to work remotely or to decentralise"

    The Courier Mail: Australians warned to brace for $60 million ‘NBN tax’ on high-speed broadband internet services (Published 6th August 2017)
    "THE price of broadband internet services will rise across Australia after a fee dubbed the “NBN tax” becomes a reality this week, slugging consumers up to $60 million more every year to access the internet.

    Critics of the new tax, to be introduced next July, claim the charge is merely “another attempt” to fix the National Broadband Network at the cost of consumers, while service providers warn it should be delayed by at least another year.
    The monthly broadband fee will also come after an international report found Australia was already trailing many countries in broadband “affordability”.

  7. FibreFTW

    FibreFTW Moderator Staff Member Premium

    ITNews: NBN Co to start satellite multicast trials (Published 7th August 2017)
    "NBN Co will soon begin a six-month trial of multicast services on Sky Muster to aid education departments and schools in delivering distance education.

    The technical trials are set to begin on August 21 and conclude around the end of this year, the network builder said in test agreements published over the weekend.

    Those selected to test the satellite service have to be aligned with a state or territory education department that participates in the government’s distance education and broadband working group.

    They must also have “in place an existing multicast application delivering lessons to students over satellite”."

    ZDNet: NBN inequity separates 'haves' and 'have nots': Devonport Council (Published 7th August 2017)
    "Devonport City Council has accused Australia's National Broadband Network (NBN) of separating the "haves" and the "have nots" across Tasmania in terms of high-speed internet access.

    In its submission to the Joint Standing Committee on the National Broadband Network, Devonport City Council said the NBN's multi-technology mix "will create a multi-speed economy" in Tasmania due to the disparity between fibre to the node (FttN) and fibre to the premises (FttP).

    "40 percent of Tasmania, around 76,000 premises, will be linked via FttN, with a large percentage being on the North-West Coast, which has historically suffered from poor levels of high-speed broadband," Devonport Council said.

    "FttN will be utilising the existing copper cable telephony network, which apparently is nearing end of life."

    ARNNet: Tassie telco warns of emerging “two-tier” NBN (Published 7th August 2017)

    "The National Broadband Network’s (NBN) Multi Technology Mix (MTM) rollout is giving way to a “two-tiered” network, according to Joel Harris, managing director of Tasmanian telco and NBN reseller, TasmaNet.

    “With the onslaught and the onboarding of new technologies such as fibre-to-the-node (FttN) and fibre-to-basement (FttB), there are significant differences between the fibre component of the network, fibre-to-the-premises (FttP) and fibre-to-the-node components,” Harris told the Parliamentary committee reviewing the network’s rollout, in a public hearing on 24 July.

    While the potential disparities between the various technologies used in the government’s preferred MTM rollout for the national network is nothing new to consumers and network retail service providers (RSPs) alike, Harris outlined how the imbalances emerging as a result of the current technology mix are affecting resellers."

    BIT: Adelaide turns on gigabit network for businesses (Published 7th August 2017)
    "GigCity Adelaide uses the South Australian Broadband Research and Education Network (SABRENet) fibre optic network to provide gigabit internet links to selected innovation sites and co-working spaces across metropolitan Adelaide, including Tonsley Innovation Precinct, TechInSA, Stretton Centre and St Paul’s Creative Centre.

    The services are symmetrical, meaning the 1Gbps applies to uploads as well as downloads. This is in clear contrast to NBN plans, which upload much more slowly than they download.

    Small businesses in serviced locations can choose between 200GB for $49.90 a month, or $99.90 for an unlimited plan – about the same price as most month-by-month unlimited 100/40Mbps NBN plans.

    Sydney Morning Herald: Let's fix Australia's patchy mobile coverage before NBN kills off reliable home phones (Published 7th August 2017)
    "With all the focus on the hotch potch NBN rollout, I admit I overlooked the fact that many people still can't rely on their mobile phone at home. It's not just an issue in regional and remote Australia, mobile black spots also plague metro areas – with some people getting no coverage at all and others needing to stand outside to get a reliable signal.

    These aren't isolated cases, with a third of Australians experience mobile coverage issues at home, according to a survey."

    The Australian: Telcos baulk at cheap fix for slow NBN speeds (Published 7th August 2017)
    "National Broadband Network speed woes could be eradicated by telcos paying just $9.75 extra a month per connection.
    But instead they are running an aggressive public campaign to pressure the network to drop charges to increase profits at taxpayers’ expense. Analysis of NBN pricing by The

    Australian shows speeds would be doubled nationally if telcos paid an extra $6.25 a month per home, and tripled if they forked out just $9.75 more.
    Despite the low costs to fix the widespread “bandwidth” problems — which involve speeds plummeting during peak times such as after 4pm on weekdays — the telcos are refusing to buy more capacity, instead opting to aggressively lobby NBN Co to further drop bandwidth charges.
    The issue is particularly pointed for Telstra and Optus, which between them control more than 60 per cent of all NBN connections, because they are being paid $9.8 billion of taxpayer funds — $1400 a customer — up to 2020 in compensation for customers migrating from their cable networks."

    ChannelNews: Price Put On NBN Capacity Problems (Published 7th August 2017)
    "new report by The Australian has claimed that the speed-issues facing the national broadband network could be solved by telcos for as little as $9.75 per user per month.

    Journalist Anthony Klan says “telcos are refusing to buy more capacity, instead opting to aggressively lobby NBN Co to further drop bandwidth charges.”

    Klan’s comments come a week after NBN Co CEO Bill Morrow launched a similar attack on telcos, blaming a price war among ISPs as the root cause of the NBN’s problems.

    Speaking on Sky News’ Business programme last week, Morrow argued the reason NBN connections were slow at peak times was because telcos were competing heavily on price and so purchasing low amounts of CVC.

    AFR: How I learned to stop worrying and love my broadband, despite the NBN (Published 7th August 2017)
    Is the NBN getting you down?

    Are you awaking irritable and still tired each morning, afraid that Malcolm Turnbull's version of the National Broadband Network has condemned you, your children and possibly your children's children to broadband speeds that are marginal at best right now, but that will lag far behind the rest of the world in years to come?

    Lord knows the NBN has been getting me down, and I don't even have it yet.

    Ever since the NBN appeared in my suburb, my already very sketchy broadband speed has sunk to a 10-year low, especially for uploads. Many of the smart home gadgets in my house, ranging from Google Home to security cameras, now refuse to work, not all of the time, but all too often.

    NBN Co insists it's not its fault, and that my ISP must be to blame. My ISP, which sent out a technician who couldn't find anything wrong with my connection, suggested that it may not be a coincidence that the connection went dodgy soon after the NBN took over the local backbone.

    Blue Mountains Gazette: Blackheath residents speak out about NBN (Published 7th August 2017)
    More than 60 residents and small business owners from Blackheath and surrounds have expressed their frustration at the internet service the NBN has delivered them.

    The complaints were raised at a community forum hosted by Federal member for Macquarie Susan Templeman and Blackheath Area Neighbourhood Centre, with Labor communications spokeswoman, Michelle Rowland, last week

    “Malcolm Turnbull’s second-rate NBN is causing headaches for many residents in the Blue Mountains, with the multi-technology mix creating a digital divide in the community,” Ms Rowland said.

    “It is important consumers have their voices heard when they encounter issues with their NBN connection. It is not good enough that so many consumers are finding themselves unable to get their NBN issues resolved.”

    The West Australian: Family frustrated by no phone signal for great-grandmother before her death (Published 7th August 2017)
    "Telstra has issued an apology and confirmed an investigation is now under way after an elderly client died when she was unable to contact anyone following a fall in country NSW.

    Great grandmother Merl Roberts made the switch to a new NBN Telstra phone at her home in Peak Hill, which has a population of less than 800.

    The 75-year-old lived alone but had an Oricom emergency bracelet set up, and linked to her every day landline, after her history of heart problems and lung complaints.

    Byron Shire News: NOT JUST YOU: Why your NBN is slow, and who's to blame (Published 8th August 2017)
    "AS THE blame game over Australia's internet woes has reached fever pitch in recent weeks, the rollout of the National Broadband Network remains haunted by an old challenge, experts say.

    The mandate for the NBN to become financially viable and pay back the money spent on the rollout to government coffers is at the heart of the controversial pricing structure that the NBN wholesaler charges to retailers - and seen by many as responsible for the issues experienced by end users who have moved onto the network.

    The Australian: Concerns for NBN critic’s authority as links to Labor Party exposed (Published 8th August 2017)

    "The nation’s most vocal “internet user” advocacy group, which claims to be a politically neutral critic of the National Broadband Network, has received tens of thousands of dollars from telco Optus and internet giant Google, while its executive director remains a member of the Labor Party.

    The group, Internet Australia, appears to have only 130 members, and has been wracked by internal division.

    Under the stewardship of former journalist-turned-PR professional Laurie Patton since 2014, Internet Australia has cultivated a substantial public presence, advertising itself as “representing all Australian internet users”.

    “We are consulted by the Australian Competition & Consumer Commission, the Productivity Commission, the parliamentary joint committee on the NBN, the government, the opposition, the Greens, everybody,” Mr Patton told The Australian yesterday.

    ITWire: Patton says NBN Co employees want change to NBN tech mix (Published 8th August 2017)
    "Internet Australia chief Laurie Patton says more than 600 employees of NBN Co connected with him over his campaign for “better broadband" for the national broadband network – and claims many agree with the objectives of his campaign.
    Patton also says there have been 27,000-plus views of a “letter of thanks” for NBN Co employees he published on LinkedIn.

    “Please be assured that Internet Australia and I appreciate the work you're doing,” Patton wrote.

    “Our campaign for #BetterBroadband is simply a recognition that using ageing copper wires is not delivering what many people want now, much less what they'll need in years to come.

    “I know many of you agree with this proposition and, like me look forward to a return to the rolling out of a 21st century broadband network of which we can all be proud"."

    News AU: In the NBN blame game, the government must bear the burden (Published 8th August 2017)
    "AS THE blame game over Australia’s internet woes has reached fever pitch in recent weeks, the rollout of the National Broadband Network remains haunted by an old challenge, experts say.
    The mandate for the NBN to become financially viable and pay back the money spent on the rollout to government coffers is at the heart of the controversial pricing structure that the NBN wholesaler charges to retailers — and seen by many as responsible for the issues experienced by end users who have moved onto the network.

    NBN Co. says internet service providers aren’t buying enough bandwidth on the network for their customers, leading to congestion and slow speeds. Meanwhile ISPs like Telstra, Optus and TPG have been highly critical of the high costs levied against them.
    While the NBN Co. and internet service providers point the finger at each other, ultimately the blame for the problems should be laid at the feet of government, says telecommunications consultant Paul Budde.

    The Australian: Telcos focus on service as NBN looms: Broadsoft (Published 8th August 2017)
    "Australian telcos are figuring out how to best transform their service delivery models as the National Broadband Network edges closer to completion, according to Michael Tessler, the boss off global communication software and service provider Broadsoft.

    Broadsoft works with every major telco in Australia, from Telstra and Optus to Vocus, and Mr Tessler told The Australian that almost all of the telcos were actively seeking a model that best suited their needs and that of their customers, with software increasingly dictating the direction of their emergent business models.

    “All of the businesses have some transformation to make, broadly motivated by the NBN process, which is an interesting one because there’s this underlying process that’s forcing every enterprise to modernise,” he said.

    “Do they just replace what they have with new technology or do they take this chance to transform?"

    Scoop NZ: Why New Zealand outplayed Australia on the NBN (Published 8th August 2017)
    "At the Australian Financial Review Jennifer Hewett goes back over the question asking Why New Zealand outplayed Australia on the NBN. Along the way she talks to MyRepublic's Vaughn Baker who has played a role in New Zealand's fibre project and now has a regional role for the Singaporean service provider.
    Hewett makes a number of points. There is an eye-opening quote from Baker about his observation of the Australian project:

    He was amazed, he recalls, at the time and the effort taken by subcontractors without the discipline of the private sector questioning each dollar, meaning the cost base was skewed from the beginning.

    I noticed this when I lived in Australia. On the other side of the Tasman companies often do better when they get their snouts in the government trough. New Zealand's private sector approach to the fibre build helped guard against this, but many private projects in Australian go off the rails as well.''

  8. FibreFTW

    FibreFTW Moderator Staff Member Premium

    The Australian: Internet Australia vice chair lashes Laurie Patton over NBN ‘rubbish’ (Published 9th August 2017)
    "The vice-chairman and one of the founders of the nation’s most vocal internet group, Internet Australia, has accused its head Laurie Patton of spreading “rubbish” about the National Broadband Network and of bringing the organisation into “disrepute”.

    In an email sent in mid-March, and obtained by The Australian, Internet Australia vice-chairman Paul Brooks wrote to executive director Mr Patton with serious concerns about “misinformed” statements Mr Patton had made, incorrectly blaming NBN Co for problems.

    “Your analogy applies to the (telcos), not NBN Co,” he writes. “This has been made clear to you multiple times ... (it) is a matter of fact — under contract law with the end-user and in reality”.

    Dr Brooks writes that Mr Patton’s repeated anti-NBN false public statements were “unacceptable”, hurt Internet Australia’s reputation and was “the sort of stuff that makes members leave”.

    “That you can’t accept criticism and recognise when you are incorrect, and change your view on the advice of multiple people who know about this stuff is regrettable,” Dr Brooks writes."

    The Conversation: The NBN needs subsidies if we all want to benefit from it (Published 9th August 2017)
    "Half of all Australians are now able to connect to the NBN. But around 40% of eligible households have chosen not to connect to the network. Our modelling shows that subsidising the NBN is key to encouraging more Australians to connect. This would benefit the economy as a whole, but hurt the government’s plans to privatise the network.

    The government is currently counting both on receiving ongoing revenue from the NBN, as well as the proceeds from its eventual privatisation. To achieve both goals, the NBN charges for access to the network.

    Switching from a pricing model that charges for access to the network to one that subsidises access will mean the government won’t get a return on its investment."

    Sydney Morning Herald: Dodgy from the start: don't blame Turnbull for Labor's flawed NBN (Published 9th August 2017)
    "Some things you can't blame Malcolm Turnbull for: the state of the NBN is one of them.

    Customers who switch to it (and they are being given no choice – their existing services turn off 18 months after they are invited to switch) are greeted with slower speeds, more dropouts, unreliable phone and alarm services, and movies that continually buffer when they try to watch them between 4pm and 10pm."

    The New Daily: The number of missed NBN appointments, failed installations, revealed (Published 9th August 2017)
    "Have you recently waited for an NBN appointment only for no one to turn up? You’re not alone.

    Figures provided to a parliamentary hearing have revealed the number of missed appointments in the 2016 calendar year doubled compared with the previous 12 months.

    There were 82,552 missed appointments in the 2016 calendar year, up from 40,445 – or 9.8 per cent of total appointments – in 2015, according to NBN Co.

    NBN Co has said the business was still running at about 10 per cent of appointments missed, which was described by chief executive Bill Morrow as “an industry norm”.

    But that explanation was dismissed by experts."

    Finder Australia: Finder to the Node: nbn’s speed war with ISPs (Published 9th August 2017)
    "More than 60 residents and small business owners from Blackheath – an Australian town located near the highest point of the Blue Mountains – have expressed their frustration at the Internet service the NBN has delivered them.

    Blackheath has received a fibre-to-the-node service, which means that the last mile connection to people’s homes is delivered via the existing copper telephone network. The complaints centred around slow speeds and dropouts in addition to installation problems and wait times.

    Blackheath is the latest in what has become a daily cycle of stories featuring unhappy residents with slow or non-existent Internet connections."

    Inderpendant Australia: Internet Australia continues to call out #NBNFail amid media attacks (Published 9th August 2017)
    "THREE YEARS AGO, Internet Australia, the not for profit (NFP) peak body representing internet users, embarked on a mission to foster more informed debate about the National Broadband Network and its importance to Australia's future.

    It was – and is – the view of our board and members that we need something better than a network deploying ageing copper wires.

    Most technology journalists already agreed with that proposition.

    However, some in the mainstream media took much longer to get the message. As one of my former colleagues from Channel Seven put it, the subject amounted to a lot of "white noise".

    The Australian: Vodafone urges NBN to cut wholesale price for telcos (Published 10th August 2017)

    "Vodafone Hutchison Australia chief executive Inaki Berroeta is hoping for some action from NBN Co as the company rolling out the National Broadband Network gets ready to reveal a new corporate plan at the end of this month.
    With NBN Co and retail broadband service providers at loggerheads over the prices charged for wholesale capacity on the NBN, Mr Berroeta said it was incumbent on NBN Co to work with the telcos to address the CVC (Connectivity Virtual Circuit) issue. “We trust that NBN Co, working collaboratively with industry, will deliver an economical model that is sustainable for project and will enhance the experience for Australians,” Mr Berroeta told The Australian.

    Hopes of NBN Co further reducing the wholesale burden for the retail service providers remain slim, especially since the $50 billion NBN project’s economic viability hinges on
    the high access prices charged by NBN Co.
    Earlier this month, NBN Co chief executive Bill Morrow admitted the CVC prices were responsible for telcos not buying enough capacity.
    However, Vodafone maintains that NBN Co does have some room to manoeuvre on pricing and should halve the CVC"

    CRN: Telstra, Optus blame NBN as TIO and Comms Alliance data shows highest complaints in years (Published 10th August 2017)
    "Telstra and Optus both received their highest level of complaints amid an ongoing dispute about the rollout of Australia's National Broadband Network.

    The country's two largest telcos again topped the Complaints in Context report, which is published by the Telecommunications Industry Ombudsman and industry group the Communications Alliance. The list ranks Australia's most complained-about carriers.

    The report measures the number of complaints per 10,000 service in operation to create a fair compairson between large and small telcos. It includes mobile, internet and landline services.

    Telstra received 10 complaints per 10,000 services in the April to June quarter, while Optus received 10.1, both up from 9.3 complaints each last quarter. "

    Techradar: Thanks to NBN, Aussie internet complaints hit new all-time high (Published 10th August 2017)
    "The two largest telcos in Australia, Telstra and Optus, have blamed the complicated and underperforming NBN service as being responsible for the unprecedented increase in complaints that the two service providers received in the last financial quarter.

    A report published by the Telecommunications Industry Ombudsman titled ‘Complaints in Context’ aims to measure and rank the industry’s carriers based on the level of complaints they receive per quarter."

    Goulburn Post: SKY MUSTER OR NOTHING? (Published 10th August 2017)
    "Those with sharper awareness of NBN are starting to ask serious questions about local village speeds and costs in the future.

    Is it true that if there is no copper connection to your house, then Sky Muster is the only option within the village of Gunning?

    With ADSL services routinely achieving 16-20mbps and costing around $120/month for 1,000GB download and unlimited phone calls, Sky Muster users are paying around $159/month for 60GB download plus unlimited calls.

    People living on properties report that Sky Muster is a vast improvement but if you build in Gunning village, your service may be somewhat less than expected despite the billions of dollars spent on NBN.

    Gunning residents are keen to hear these rumours disproved.

    Maybe the Australian Communications and Media Authority needs to check this out."

    Bendigo Advertiser: Eaglehawk residents urged to check proposed NBN connection (Published 10th August 2017)
    "EAGLEHAWK’S main community group is encouraging residents to check the proposed NBN connection type for their address, after finding large parts of the area will not receive fibre-to-the-curb.
    NBN announced in June that Eaglehawk and Epsom would be among the areas to receive FTTC – a potentially faster form of connection than fibre-to-the-node.

    But Business and Community Network 3556 member Laurie Fitzgerald found many areas of Eaglehawk would instead receive FTTN.
    He said there was some confusion in the community, with many incorrectly believing their address would be able to connect to the faster FTTC.

    “I’ve had people come up to me saying they will receive fibre-to-the-curb, but when we check the rollout map that’s not the case,” Mr Fitzgerald said.
    “People need to put in their address into the NBN website to find out what their connection will be.”

    The NBN’s rollout map shows many areas south of railway line will not receive FTTC, as well as areas north of Lake Neangar. People can enter their address to find out the status of their connection.
    Areas near Jobs Gully Road, Bendigo-Pyramid Road and Upper California Gully Road could also miss out on FTTC.

    There was better news for residents near Sailors Gully Road however, where the majority of residents should be able to connect to FTTC.
    The NBN will be rolled out in the area in the coming 12 months, and is expected to be complete by mid-2018.

    The rollout will also take in about 12,300 premises in Eaglehawk, California Gully, Epsom, Huntly, White Hills, Maiden Gully, Marong, Myers Flat and Jackass Flat.
    Of those, 5,600 premises have been promised FTTC.

    NBN corporate affairs adviser Kasey Ellison said FTTN was also capable of achieving high speed internet to cater for the needs of households.
    “NBN was mandated by the government to provide a minimum wholesale speed of 25/5 Mbps to every premise in Australia by utilising a multi-technology mix. All of our technologies are capable of this,” she said.

    “The network is being designed with future upgrades in mind should the demand for greater speeds come.”
    About 400 homes and businesses in Elmore can now connect to fixed line NBN.
    The service was officially switched on this week."

  9. FibreFTW

    FibreFTW Moderator Staff Member Premium

    ITNews: Govt drops NBN tax bombshell (Published 11th August 2017)
    "Consumers would pay just 20 cents a month extra if corporate internet services were excluded from the base of the planned broadband tax, the government has admitted.

    The admission, made by the Department of Communications last night, casts doubt on assertions by NBN Co about just how “critical” taxing corporate and enterprise users is to the success of the tax.

    Assistant secretary of the broadband implementation branch at the department, Andrew Madsen, said that if corporate internet services went untaxed, consumers would wind up paying the difference – equivalent to 20 cents a month extra, or about $2.40 a year."

    The Australian: NBN subcontractor goes under amid fresh complaints over ‘pyramid structure’ (Published 11th August 2017)
    "The troubled National Broadband Network construction process has once again come under scrutiny with a Victoria-based NBN subcontractor, Trilogie Resourcing, going into receivership.

    The action has seen 55 telco technicians working on the Telstra copper network and maintaining the NBN sacked on the spot on Friday, with unions saying that Trilogie’s troubles are a direct result of the faulty contracting structure used to roll out the NBN.

    The labour hire company, which has links to training provider Celemetrix Professional Services, informed its workers on Friday that the company was folding and their position had been terminated immediately."

    CRN: NBN contractor goes under, cuts 55 staff (Published 11th August 2017)
    "A labour contracting firm working on Telstra's copper network for the NBN has gone under, leaving 55 technicians without a job, according to the communications union.

    The Communications Electrical Plumbing Union (CEPU) said that staff across NSW and the ACT were today let go from Trilogie Resourcing, a company owned by labour consulting services firm Celemetrix.

    The CEPU took aim at Celemetrix, calling the company part of a "sham pyramid contracting scheme." Trilogie has only existed for less than a year, according to documents filed to ASIC."

    Newcastle Herald: Hunter NBN technicians among 55 sacked (Published 11th August 2017)
    "HUNTER workers are among 55 telecommunications technicians allegedly sacked on the spot on Friday.

    The Communications Electrical and Plumbing Union said Trilogie Resourcing told its employees across NSW and the ACT on Friday that the company was folding and they no longer had jobs.

    NSW/ACT branch secretary Shane Murphy said the news had devastated workers who had been connecting and maintaining the National Broadband Network.

    “These workers were called to a meeting, told they no longer have a job, then ushered over to a storage facility where they had to hand over their phones, car keys and other items and then shoved into taxis and sent home,” Mr Murphy said.

    “The CEPU will be doing everything we can to ensure these workers get all their entitlements and are engaging with other industry employers to see if we can find them employment elsewhere.”

    Computerworld: 55 technicians out of work after Telstra NBN contractor folds, union says (Published 11th August 2017)
    "Some 55 telecommunications technicians employed by a Telstra contractor to perform NBN-related work have lost their jobs after the company folded, according to their union.

    The Communications Electrical and Plumbing Union said that the technicians had been “sacked on the spot” today.

    The technicians were employed by Trilogie Resourcing, which the union described as a labour-hire shell company. ASIC records reveal Trilogie Resourcing shares the directors and head office address of training provider Celemetrix, which lists NBN and Telstra as partners.

    The workers were from Port Macquarie, Newcastle and the Hunter, and the Greater Sydney and ACT regions, the CEPU said."

    The Australian: Optus chief Allen Lew: NBN blame game is pointless (Published 12th August 2017)
    "Optus boss Allen Lew has conceded telcos may have to get used to the high wholesale access prices charged by NBN Co, adding that the current “finger pointing” over who is to blame for poor NBN services is counter-productive.

    “As an industry we are going to have to adapt to the NBN,” Mr Lew told The Weekend Australian.

    “We have always been used to controlling the network end to end but now that has to change.”
    The telcos have pointed to the high CVC (connectivity virtual circuit) price as a major impediment to them buying sufficient capacity to deliver consistent service to customers, especially during peak times. However, NBN Co has been reluctant to cut the CVC pricing too aggressively to ensure that its monopoly business model is not destabilised, and its CEO, Bill Morrow, this month laid the blame for poor NBN services squarely on the telcos."

    Sydney Morning Herald: Telecommunications woes link to NBN: Is 2017 the year of the customer complaint? (Published 12th August 2017)
    "In the three months to June, complaints to the Telecommunications Industry Ombudsman increased from 8.4 complaints per 10,000 services, to nine complaints per 10,000 services, continuing an upward trend for most of the past financial year.

    The ombudsman releases a snapshot of the number of complaints about telephone and internet services for residential and small business customers each quarter.

    Customers of telecommunication giants Telstra and Optus account for the highest number of complaints, with both increases.

    Both telcos pointed the finger at the NBN."

    TechAU: Despite NBN, Australia ranks 53rd on Speedtest’s global index (Published 12th August 2017)
    " is the website and mobile app millions of people use to test their internet speeds. With so much data from across the globe, Speedtest are well positioned to create a comparison between countries to understand who’s winning and who’s loosing. Speedtest are now releasing a Global Index of internet speeds on Mobile and Fixed Broadband every month.

    Given Australia is spending billions of dollars on the NBN to improving Fixed Broadband, it’s interesting to see where we rank compared to the rest of the world. The July 2017 data shows Australia in a lowly 53rd position with an average download speed of 24.32Mbps. Given the National Broadband Network is more than half way built, this isn’t great and certainly not representative of the amazing amount of effort and dollars invested in delivering high-speed internet to all Australians.

    When it comes to Mobile broadband, that’s 3G/4G Australia is actually really competitive, landing position number 6 in the world, with 44.64Mbps. A casual observer may look at the number and draw the conclusion that its faster than the fixed line average speeds and we should just run with mobile everywhere. There’s a very big (and should be obvious) problem with that theory. If all the fixed-line customers shifted to completely using mobile data for everything, the average speed would plummet as mobile tower bandwidth is divided by the number of users. Add more users and each user gets less on average. This isn’t the solution."

    Illawarra Mercury: Former Warilla tenant stops internet connection (Published 12th August 2017)
    "A former tenant may end up costing a Warilla man $300 to connect to the internet.

    The bizarre situation came to light after Steve Fisher moved into his flat in Warilla three weeks ago and contacted Southern Phone to arrange a connection to the NBN.

    Mr Fisher runs a lobby and support group called Beyond Abuse for people who have been sexually assaulted.

    He said he was part of the push for the Royal Commission into child sexual abuse and had testified before it."

    The Australian: Predictable NBN errors replicated in renewable energy sector (Published 12th August 2017)
    "The problem with the National Broadband Network was always very simple. The project’s goals were worthy: to provide a new, albeit extremely costly, high-speed network, earn a reasonable return on taxpayers’ investment and charge readily affordable prices.

    But as Alex Robson and I showed in a paper released shortly after the project was announced, while achieving any two of those goals might have been possible, achieving all three was not.
    There was, in particular, no way the new network could come anywhere near fully recovering its costs while nonetheless setting prices at acceptable levels. In this area, as in others, we could not have our cake and eat it, too — much less also give it to a friend."

    Sunshine Coast Daily: Slow internet not always our fault: NBN boss (Published 12th August 2017)
    "BUILDING a national broadband network is a once-in-a-lifetime opportunity - and an initiative of this scale and complexity comes with many challenges.

    With one in two Australians now able to connect to the NBN network through a service provider of their choosing, there has been a lot of questions about why some consumers are not getting the internet speeds they expected.

    There is usually one of two reasons for this.

    The first is the consumer being unaware of the speed options available to them or how the maximum allowed speed is typically not guaranteed and can vary depending on a number of factors.

    The second is due to the way the network is designed and whether it is operating properly.

    This latter reason becomes a bit complicated as the network is like a three-link chain and each link can affect the speed.
  10. FibreFTW

    FibreFTW Moderator Staff Member Premium

    Brisbane Times: NBN installation bungle left man without broadband for 96 days (Published 13th August 2017)
    "A Queensland man is seeking compensation after spending almost 100 days stuck in broadband-less limbo thanks to a series of bungles connecting him to the National Broadband Network.

    NBN Co has dismissed concerns raised by the state's Education Department that schools could run into similar problems.

    Finance industry worker Andrew Mann was initially told he would be connected to the National Broadband Network when he moved to Kenmore, in south-west Brisbane, on May 4.

    Instead, he was left waiting for months without either the new NBN connection or an older ADSL line, wrangling with both Telstra and NBN Co to have what turned out to be a relatively simple problem fixed.

    Community News: Alfred Cove family says node thanks to NBN Co installing cabinet on front verge (Published 14th August 2017)
    "AN Alfred Cove family is furious after only discovering NBN Co intends to install a node cabinet in the middle of their verge when workmen arrived to spraypaint its dimensions on their lawn.

    Lisa Allen and Barry Cram are concerned the 1.1m wide by 1.2m high cabinet will drastically devalue the family home of more than a decade.

    They also believe the cabinet is a safety hazard that will block the line of sight for cars reversing out of their driveway and that sound emitted by the equipment may negatively affect their family.

    The Telecommunications Act 1997 gives NBN Co the right to install certain types of equipment without the express consent of the owner or occupier of the land.

    However, the same Act requires NBN Co to provide notice of proposed telecommunications infrastructure, which Mrs Allen is adamant never occurred."

    Gizmodo Australia: 55 Telstra NBN Workers Sacked, Union Blames 'Sham Pyramid Contracting Scheme' (Published 14th August 2017)
    "Just before the weekend, 55 technicians working on the Telstra copper network connecting and maintaining the NBN were sacked on the spot, according to the Telecommunications Union. The CEPU says "the failed, sham pyramid contracting scheme employed by Telstra and their contracting partners" is to blame.

    Trilogie Resourcing, a labour-hire shell company which the CEPU says has ownership connections to NBN and Telstra backed training provider Celemetrix, told the workers from the Port Macquarie, Newcastle and Hunter, Greater Sydney and ACT regions that the company was folding and they no longer have a job today, effective immediately."

    Channel News: Receiver In At NBN Subcontractor (Published 14th August 2017)
    "The seemingly constantly beleaguered National Broadband Network has been hit by another controversy, with Victoria-based subcontractor Trilogie Resourcing filing for bankruptcy.

    Trilogie has closed its doors on as many as 55 telco technicians who had been working on the Telstra copper network and maintaining the NBN.

    Unions reckon that Trilogie’s difficulties came as a direct result of what they claim was a faulty contracting structure used to roll out the NBN.

    The company has links to training provider Celemetrix Professional Services, and had claimed NBN Co, Telstra, Visionstream and IBM as partners."

    ItNews: NBN Co to "prioritise" enterprise orders (Published 14th August 2017)
    "NBN Co is stepping up its bid to chase enterprise and government accounts, revealing plans to “prioritise” their orders as it tries to take 20 percent of its total revenue from the business sector.

    The network builder today unveiled plans to employ a general manager of business connections, a new role “developing and implementing the overall strategy for the connection of business customers to the NBN.”

    “The purpose of the business connections team is to ensure that NBN Co delivers connections for its business customers to the NBN to meet order volumes at the required time, cost and quality,” the company said.

    NBN Co has not publicly detailed its goals for the business segment aside from revealing back in May that it wants business revenue to “make up between 15-20 percent of overall revenues once in steady state operations”.

    Sunshine Coast Daily: Why is it impossible to connect to the NBN? (Published 14th August 2017)

    "WE moved to a new home on Bretz St, Buderim, in April 2017 to find that there was no connection to telephone and internet services.

    The house is wired and the cables are laid in a conduit to the side of the pit on the verge.

    A landline is essential as the mobile coverage from all providers in Buderim is pathetic.

    We applied to Optus for a landline and internet connection and were assured the connection would be made by the end of July.

    But the order was cancelled and Optus said there was a problem with NBN. Yet I had received mail from NBN boasting it is available at our home."

    ItNews: NBN chief tells Vodafone to accept prices or walk (Published 14th August 2017)
    "NBN Co chief Bill Morrow has warned Vodafone not to bother becoming an NBN reseller if it can’t make the current wholesale pricing work.

    Morrow finally bit back after a months-long campaign by Vodafone targeting reductions in NBN Co’s prices, despite the mobile telco not having any NBN retail services in market.

    Vodafone - which Morrow led before joining NBN Co three years ago - first outlined its objections to the wholesale price construct in a detailed submission to an NBN Co-led consultation in June.

    The release of the document - which called for “urgent action” on pricing - is likely to have irked NBN Co, which does not generally publish submissions to its consultations.

    “The pricing regime is the central reason why NBN could fail to achieve its full potential,” Vodafone said."

    Herald Sun: Your survival guide to the NBN rollout across Melbourne (Published 14th August 2017)
    "FRUSTRATION with the National Broadband Network has become so rampant that the Federal Government has ordered the Australian Communications and Media Authority to conduct an official review into customer experiences.

    Leader News spoke with NBN Co to find out what consumers needed to know before and after they’ve signed up with the network.

    Is the NBN available in my area and if so do I need to sign up straightaway?

    You can find out if the network is available in your area by doing an address search at

    Migrating to the NBN is not automatic. Once the fixed line network is switched on, people will have 18 months to make the switch before most existing landline phone and internet services are replaced.

    The Australian: NBN’s success hinges on dollars and sense (Published 14th August 2017)
    "The NBN is much more than a broadband network. It is a reshaping of the nation’s $40 billion-a-year telecommunications sector that will not only improve Australians’ access to high-speed broadband but will also open up the forces of competition to improve consumer choice and experience.

    The network also forms part of the social compact that many Australians hold dear: that no matter where you live in this vast land, you are entitled to the same services and access to the same opportunities as those living in capital cities.

    The original NBN was conceived in 2009 by the federal government to reset the competitive playing field of the telecoms sector with a wholesale-only, high-speed network that connects every home and business in the country.
    The idea was to create the right conditions for a competitive Retail Service Provider (RSP) market to open up for all internet and phone companies regardless of size, and not just the few who dominated in the past."

    News AU: The six rage-inducing stages of an NBN installation (Published 14th August 2017)

    "WHEN I started working from home, the promise of a lightning-fast NBN connection was irresistible. But seven technicians and three months later, I’m not sure whether it was actually worth it.
    This is my frustrating NBN journey.

    As my fiancee hangs up the phone, I know before he says anything that today is not our day. Again.

    It is the fifth “not our day” in the process of having the NBN installed. I don’t know how people with full-time jobs get this much time off work.

    How could society function if everyone was doing this? It couldn’t! Trains wouldn’t run. The post wouldn’t come. Maybe the NBN is actually the root cause of all suffering in Australia in 2017.

    I explain the situation to one of my dear friends over coffee and she suggests a mantra might help. She says I must realise the essential truth that today is not NBN Day, and NBN Day may not come for several months. I protest that this is not what the nice lady at the call centre said, but my friend just gets a sad look in her eye and gently rests her hand on mine."
  11. FibreFTW

    FibreFTW Moderator Staff Member Premium

    ABC News: NBN CEO admits customer complaints are still too high, but promises to fix it in under a year (Published 15th August 2017)
    "NBN Co yesterday released its full-year results for the 2017 fiscal year, and the publicly owned company said the network now reached 5.7 million homes and business nationwide.

    In the 12 months to June 30, the company's chief executive Bill Morrow said NBN Co had doubled the number of premises ready for service.

    But Mr Morrow said the number of customer complaints that had accompanied the rollout remained too high."

    News AU: National Broadband Network rates itself 7 out of 10 for customer satisfaction, says it can improve (Published 15th August 2017)
    "AUSTRALIA’S National Broadband Network revealed its connections had been rated as low as 5.9 out of 10 by users but blamed individual internet providers for much of the “negative sentiment” around the $49 billion network.

    NBN Co revealed the score, and its average ranking of seven out of 10, as it delivered its annual financial results, showing the broadband network had reached 5.7 million premises by the end of the financial year.

    Fewer than half the households and businesses who could connect to the NBN actually did so — the network reported 2.4 million active users — but that figure was above the company’s targets."

    The Australian: Only 17pc of NBN users choosing high-speed packages (Published 15th August 2017)
    "More than 80 per cent of National Broadband Network users have opted for the two lowest speed packages, blowing a hole in claims customer dissatisfaction has been driven by the Coalition’s cheaper fibre-to-the-node rollout.

    Releasing its annual results, NBN Co disclosed that 29 per cent of its customers were paying for the bottom speed package of 12 megabits per second, about the same speed as current ADSL connections, and 54 per cent were paying for 25Mbps packages.

    Just 17 per cent of users were opting for the more expensive top speed packages of 50Mbps (4 per cent) and 100Mbps (13 per cent).

    NBN Co also revealed that FTTN connections, which deliver fibre to local “nodes” with existing copper wiring connecting the last leg to homes, were being delivered at less than half the price of fibre to the premises connections, which run fibre into every home."

    The West Australian: NBN connection gets dud rating as Aussie households refuse to join (Published 15th August 2017)
    "Australia’s National Broadband Network revealed its connections had been rated as low as 5.9 out of 10 by users but blamed individual internet providers for much of the “negative sentiment” around the $49 billion network.

    NBN Co revealed the score, and its average ranking of seven out of 10, as it delivered its annual financial results, showing the broadband network had reached 5.7 million premises by the end of the financial year.
    Fewer than half the households and businesses who could connect to the NBN actually did so — the network reported 2.4 million active users — but that figure was above the company’s targets."

    Herald Sun: Terry McCrann: National Broadband Network not perfect, just exactly right (Published 15th August 2017)
    "THE one thing that Malcolm Turnbull has got exactly, absolutely, right in his time as a politician, that has saved the country — that’s you — billions of real dollars, was ditching the Rudd-Conroy all-fibre national broadband network fantasy.

    Actually, that should be two things: the second was picking Bill Morrow as NBNCo CEO to get a feasible, functional, mostly fibre, NBN up and running.

    The results unveiled by NBNCo yesterday were a stunning affirmation of this, captured in the three big things that Morrow guaranteed the NBN would deliver."

    Mumbrella: Go rate yourself – NBN style (Published 15th August 2017)
    "Dr Mumbo knows what it’s like to have people point out his mistakes – but it’s been a long time since someone printed out one of his articles and corrected it by hand, only to photograph it and send it back to him on Twitter. Actually, that has never happened to Dr Mumbo.

    But it has, it seems, happened to technology writer Jennifer Dudley-Nicholson who has been corrected pen-and-paper style by NBN PR head Karina Keisler for an article on the network ‘rating itself’."

    ABC News: Telstra's $20 billion question: Should it sell its future NBN revenues now? (Published 15th August 2017)
    "That is a question gaining some currency among big investors ahead of Australia's dominant telco dropping its full-year results.

    It is a question that focuses on two important points. Just how valuable the NBN cashflows are to Telstra and just how precarious Telstra's earnings are as NBN Co continues to takeover the infrastructure space it used to monopolise."

    Aged Care Guide: Assistance considered for non-monitored medical alarm users (Published 15th August 2017)
    "Users of non-monitored medical alert alarms, charities and care organisations, advocacy groups and providers of non-medical alert systems had raised concerns over these types of alarms not working over the nbn™ network in the event of a power cut. These users are currently faced with expensive upgrades to ensure their system is compatible with the nbn™ network.

    Users of systems compliant with a standard associated with monitored medical systems are entitled to a subsidy from the $100 million Medical Alarm Subsidy Scheme (MASS), introduced in July 2016. This subsidy is paid directly to the alarm company to assist its customers with making the switch, ensuring its customers do not have to pay additional costs to make their system compatible.

    News AU: NBN revenue doubles but is still ‘months away’ from dealing with dissatisfied customers (Published 16th August 2017)
    "NBN Co. has more than doubled its revenue as connections to the network accelerate, but the company acknowledges it is months away from addressing growing frustrations among customers.
    With 2.4 million homes and businesses now active NBN users through service providers like Telstra or Optus, NBN Co’s revenue rose from $421 million in the 2015/16 financial year to $1 billion in 2016/17.

    But while the NBN provides download speeds of up to 100 megabytes per second, the majority of customers have selected speeds of 25Mbps or less — reflecting the network’s under-utilised potential.
    Telecommunications expert Paul Budde said Australians can’t afford the highest speeds."

    Bendigo Advertiser: Paying $30 for the NBN? Don't expect super speeds (Published 16th August 2017)
    "If you are only paying $30 a month for the NBN, don't expect a super fast experience, especially at peak hours, when you are most likely to actually want to use the internet.

    Instead, customers paying only $30 per month are part of the "land grab" among telcos trying to get as many customers as possible out of the scrum as millions of Australians transfer from a Telstra-owned phone network onto NBN Co's infrastructure, according to NBN Co's chief executive Bill Morrow.

    "You should expect a 12 megabit per second [Mbps] top line speed, and the actual speed at busy hour will depend and vary by retailer but I would not expect that speed to remain at 12 Mbps if you are paying $29," Mr Morrow told Fairfax Media."

    ABC News: Australian customers underwhelmed with NBN connection as complaints to Ombudsman soar (Published 16th August 2017)
    "The promise was faster broadband at a reasonable cost, but far from applauding when the NBN reaches their suburb, many Australians are wary as complaints about the service soar.
    The Telecommunications Ombudsman has seen gripes about slow data speeds and dropouts increase by 148 per cent in the last financial year.
    The NBN chief executive Bill Morrow concedes concerns have reached a 'high volume' and says he is 'listening'."

    ARNnet: Optus Wholesale opens up NBN services through BTB partnership (Published 16th August 2017)
    "Optus Wholesale has established a partnership with BTB Australia to deliver national broadband network (NBN) services, which BTB will on-sell to energy retailer, WINconnect.
    This will effectively allow WINconnect to provide nbn services to its retail customers.

    BTB Australia managing director, Brendon Brackin, said the partnership with Optus presented an opportunity for many companies to enter the telco market with very little capital investment.
    BTB provides white-label services delivering customer service, technical support, billing, debt collection and network design."

    ZDNet: Optus Wholesale reaches NBN deal with BTB Australia (Published 16th August 2017)
    "Optus Wholesale has announced that it will resell National Broadband Network (NBN) services to BTB Australia, which will onsell this to energy company WINconnect, allowing the latter to offer NBN services to its retail customers.

    "This relationship ... highlights the support existing NBN resellers or potential resellers can access to enter the NBN market without building a telecommunications business from scratch," Optus Wholesale Sales and Marketing VP John Castro explained.
    "WINconnect will be able to offer their energy services in addition to NBN. Delivering these essential home services bundled together is a great way to add value for customers and delivering services they need without them having to engage with multiple suppliers."

    Daily Telegraph: Rudolf Steiner School students plea for NBN to be made a priority (Published 16th August 2017)
    "CONSTANT internet dropouts are causing grave problems for teachers, students and staff at the Central Coast Rudolf Steiner School.

    As they struggle to complete lessons and run the school office, the nearby Ronkana Cemetery on the other side of the school oval and surrounding businesses in the area can access the NBN.

    The ongoing problem with a lack of NBN services prompted Year 9 students to write a protest letter to Dobell federal Labor MP Emma McBride as part of their studies."

    The Daily Advertiser: Phone calls being redirected to other numbers are causing chaos for Wagga businesses running on the NBN (Published 16th August 2017)
    "Wagga businesses are concerned their trade is going elsewhere as missed calls to stores are being re-routed to the voicemails of other numbers, as part of the changeover to the NBN.
    Some businesses have issues where if a phone rings out, customers get redirected to another landline not associated with their business.

    One beauty salon owner had to employ someone “nearly on a full time basis” after she received constant redirected calls from a car dealership.
    Meanwhile, gift store owner Melanie Hamilton had dealt with a myriad of issues and was “disappointed” about accessibility to, and speeds of, the NBN."

    Nyngan Observer: Some in town won't get fixed lines (Published 16th August 2017)
    "The National Broadband Network won’t reach certain parts of Nyngan by fixed line, according to a map in the Bogan Shire Council’s possession.
    The Early Learning Centre, John Hoare OAM business park, some houses and businesses, the Nyngan Showground and new residences around the old hospital won’t be able to connect to the fixed line, according to the map

    The council is very concerned about how the internet will reach the people not in the fixed line footprint.
    At its July meeting, councillors discussed which areas of Nyngan would be connected to the fixed line NBN and resolved to contact the Federal Communications Minister. "
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